Junaid Arif

Motivated and detail-oriented professional with experience in customer service, booking operations, and database management. Skilled in handling client inquiries, maintaining accurate records, and coordinating with internal teams to resolve operational issues efficiently. Seeking to contribute strong communication and organizational skills while continuing professional growth in a dynamic organization.

Live Chat Agent - All Service Financial - Lahore

(2022-01 - 2026-07)

• Provided professional live chat support to customers, responding promptly and effectively to inquiries.
• Delivered high-quality customer service while maintaining a polite, professional, and customer-focused approach.
• Managed multiple chat conversations simultaneously while maintaining accuracy and efficiency.
• Adapted quickly to new processes, policies, and workflow changes in a fast-paced environment.
• Demonstrated excellent written English communication skills and maintained a high standard of professionalism in all customer interactions.
• Consistently met assigned responsibilities and contributed to the overall performance of the Chat Department.

Customer Service Representative - Marshall Security Pvt. Ltd.

(2019-02 - 2021-02)

• Handled customer inquiries and complaints while maintaining high satisfaction levels.
• Assisted clients with service information and issue resolution.
• Maintained strong communication between customers and company departments.
• Developed problem-solving and conflict-resolution skills in a fast-paced environment.

Intermediate - Computer Science - Government College of Science (2020-01)

Matriculation - Science - Liaquat Foundation High School (2017-07)