Sherdil Abbas

Customer Support and Sales professional with experience in live chat support, international client handling, social media sales, order processing, and customer communication. Experienced in handling customer queries, resolving issues, processing orders, and converting leads into sales. Strong written communication skills with the ability to work effectively in fast-paced, customer-focused environments.

Customer Support Representative at KASB (2026-01 – Present)

• Handle customer queries and provide professional support through live chat.
• Manage multiple customer conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide appropriate solutions according to company policies.
• Resolve customer issues efficiently and escalate complex cases when required.
• Maintain clear, professional, and friendly communication with customers.
• Work in a fast-paced environment while meeting customer service and response-time targets.
• Follow company policies.

Sales Representative at Tribe Consultation (2025-10 – 2025-12)

• Handled orders from international customers through chat and other communication channels.
• Assisted customers with product selection, order details, and related inquiries.
• Communicated with international clients in a professional and customer-focused manner.
• Processed customer orders accurately and ensured relevant information was recorded correctly.
• Addressed customer concerns and worked toward resolving order-related issues.
• Maintained professional relationships with customers throughout the ordering process.
• Worked efficiently in a target-driven sales environment.

Sales agent at iPlanet BPO (2025-03 – 2025-08)

• Reached out to potential international customers through Facebook and other social media platforms.
• Introduced and offered internet services based on customers' needs.
• Communicated with interested customers, answered their questions, and collected required details.
• Followed up with potential customers and converted interested leads into sales.
• Maintained professional communication with international clients throughout the sales process.

Lyricist / Rap Writer at Freelance

• Write original rap lyrics and song concepts in Urdu, Hindi, and English.
• Develop lyrics based on different themes, moods, and storytelling concepts.
• Strong understanding of rhyme, wordplay, flow, and creative expression.
• Work independently on original writing projects and creative ideas.

Intermediate (HSC) – Government Degree Boys College Jauhar (2019 – 2021)

Matriculation (SSC) – Merit 'N' Merit School (2017 – 2019)