Junaid Shabbir

Customer-focused support professional with hands-on experience in live chat and email support for Airbnb, communicating daily with US-based clients, backed by direct retail experience as a business owner. Fluent in Arabic, English, and Urdu, with a 3-minute average chat response time, a typing speed of 50+ WPM, and a proven ability to resolve complaints quickly while managing multiple conversations accurately. Comfortable working evening and rotating shifts across time zones.

Customer Support & Live Chat Executive at Airbnb (2023 – Present)

• Provided live chat and email support for Airbnb, handling inquiries, booking issues, and guest concerns for US-based clients
• Maintained a 3-minute average response time while typing at 50+ WPM, keeping conversations fast, accurate, and professional
• Delivered support in Arabic, English, and Urdu, giving guests a smoother, more comfortable experience in their own language
• Resolved complaints promptly and professionally, maintaining consistently high customer satisfaction ratings
• Managed multiple simultaneous conversations without compromising accuracy, tone, or response time
• Worked regular evening shifts aligned with US time zones alongside international teams

Owner & Store Operator at ELBAS Clothing Shop (Present)

• Serve walk-in customers daily with product guidance, recommendations, and a welcoming in-store experience
• Handle billing, cash and digital payments, and daily sales records with accuracy
• Resolve queries, exchanges, and concerns quickly, building a base of repeat customers
• Manage inventory, store presentation, and day-to-day operations in a fast-moving environment

Intermediate – Nawabshah, Pakistan (2023 – 2025)