Kainat Kausar

To excel among the professionals, where I can utilize my skills with strong commitment and dedication for the progressive growth of the company. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize on my technical abilities.

Call Center Agent - Oppo Technologies - Lahore

(2024-11 - 2025-11)

• Answer incoming inquiries and resolve issues (e.g., billing, troubleshooting, returns) efficiently and with empathy.
• Make outbound calls, identify opportunities to promote additional services.
• Document all conversations, update customer profiles, and process transactions using Customer Relationship Management (CRM) software.
• Adhere to communication scripts and company data protection guidelines.
• Email complaint handling
• Pro-active, result oriented and committed to work in a team environment
• Good communicator and enthusiastic team player
• Excellent communication skills, with confidential information

B.Ed (Hons) - Elementary Education - Lahore College for Women University Lahore (2017 - 2021)

FA - Apwa College Lahore (2016 - 2017)

Matriculation in Science - Science - Lahore Board (2015 - 2015)