Kami Baloch

I can work independently using my own initiative or as part of a team

Customer Service Representative at Ufone Call Center (2024-01 – 2025-06)

Campaign: KFC Campaign

• Handled inbound and outbound calls and provided accurate information to customers.
• Resolved customer issues and complaints effectively.
• Maintained customer satisfaction and met performance targets.
• Demonstrated strong communication and problem-solving skills.

Customer Service Executive at Sybrid Call Center (2025-07 – Present)

Campaigns: 1. K. Electric Campaign (Completed 7 Months) 2. California Pizza (Current Campaign)

• Handling customer inquiries and providing effective solutions.
• Ensuring high quality customer service and satisfaction.
• Managing customer concerns in a professional manner.
• Working towards achieving team and individual goals.
• Adapting quickly to new campaigns and systems.

BSC (2026)

FSC (Intermediate) (2021)

Matriculation (2019)

Certificate in Information Technology (IT) (2019)