Karam Butt

Operations and data analytics professional with experience supporting e-commerce logistics and transportation operations across a 34-branch regional network.

As Assistant

Manager – Issue Resolution at CallCourier (PostEx), leads an 8-officer team and uses logistics data, automated Excel dashboards, KPI monitoring, data validation, and root cause analysis to identify operational bottlenecks and support management decisions. Experienced in shipment performance analysis, delivery exceptions, financial claim investigations, and maintaining reporting integrity during critical system outages. Promoted from Zonal Executive to Assistant Manager within five months.

Assistant Manager – Issue Resolution at CallCourier (Pvt.) Ltd. | PostEx (2026-03 – Present)

• Direct regional Issue Resolution operations across 34 branches, leading 8 IR Officers and supporting data compliance and resolution SLAs.
• Analyze logistics datasets to identify recurring bottlenecks, failed last-mile attempts, branch discrepancies, and shipment-performance trends.
• Build automated Excel dashboards and diagnostic models to track operational KPIs, discrepancy ratios, and officer performance for senior management.
• Apply root cause analysis, pattern recognition, and data validation to investigate delivery failures, shipment anomalies, and financial claim cases.
• Coordinate regional escalations and maintain operational reporting integrity during critical system outages, including data recovery and backlog elimination.
• Translate operational findings into actionable recommendations and coordinate with cross-functional teams to improve resolution workflows.

Zonal Executive – Issue Resolution at CallCourier (Pvt.) Ltd. | PostEx (2025-10 – 2026-02)

• Managed Issue Resolution activities across 10 cities, leading 3 IR Officers and monitoring data compliance and service-level performance.
• Investigated parcel-tracking anomalies and delivery failures, identifying recurring process breakdowns through root cause analysis.
• Handled high-volume escalations, validating operational data and reconciling discrepancies within strict resolution timelines.
• Promoted to Assistant Manager within five months based on analytical performance and process-optimization contributions.

Customer Service Representative – FedEx USA Campaign at IBEX Global (2025-02 – 2025-06)

• Analyzed shipment tracking, transit, and customs information to investigate delivery discrepancies and resolve escalated logistics inquiries.
• Performed root cause analysis on shipment delays and misrouted parcels, coordinating with US regional hubs.
• Reviewed CRM case records and daily ticket logs against service-level benchmarks, identifying tracking anomalies and recurring issues.

Diploma in International Hotel Management – COTHM, Gujranwala (2023-09 – 2024-09)

GCE O Levels in Computer Science – LACAS, Gujranwala (2018-08 – 2020-08)