Ehtasham Maqbool

Experienced Customer Support Professional skilled in handling customer inquiries and resolving disputes over email for an eCommerce company. Skilled in managing order issues, refunds, and follow ups while ensuring clear communication and high customer satisfaction throughout every interaction.

Dispute Resolution Officer at Arowwai Industries (2025-01 – 2026-08)

• Handled disputes across multiple payment processors, including PayPal, Airwallex, Adyen, Stripe, Finix, Quantum Pay, and EMS.
• Managed alerts and customer inquiries, ensuring timely responses and resolution.
• Processed customer refunds and related transactions accurately and efficiently.

Customer Support Agent at Arowwai Industries (2024-01 – 2025-12)

• Provided timely support to customers by addressing order details, tracking inquiries, and resolving complaints efficiently.
• Handled defective items by quickly arranging replacements and coordinating smooth reshipments to ensure customer satisfaction.

Marketing Manager at Royal IT Solutions (2023-01 – 2024-12)

• Managed and grew the company's social media presence through planned content and campaigns
• Coordinated digital marketing efforts with the team to boost brand visibility and engagement

BS in Software Engineering – GIFT University Gujranwala (2023-01 – 2027-12)