Kashif Surani

Dedicated and highly skilled IT and Network Administrator with over 7 years of comprehensive experience in managing, maintaining, and optimizing complex IT infrastructure. Proven expertise in network design, implementation, and security, ensuring seamless connectivity and data integrity. Adept at troubleshooting technical issues, supporting end-users, and implementing innovative solutions to enhance organizational efficiency.

Strong leadership and communication skills with a track record of managing cross-functional teams and collaborating with stakeholders to achieve strategic IT objectives.

IT and Network Administrator - NUMS University Rawalpindi - Rawalpindi

• Network Infrastructure Management: Design, implement, and maintain the university's LAN, WAN, Wi-Fi, and VPN networks to ensure reliable and secure connectivity across campuses.
• Server and System Administration: Maintain and manage university servers, including student management systems, email servers, and academic resources, ensuring optimal performance and security.
• Network Security: Implement security measures such as firewalls, antivirus, intrusion detection systems, and access controls to protect sensitive academic and administrative data.
• Technical Support and Troubleshooting: Provide IT support to faculty, staff, and students, resolving technical issues related to hardware, software, and network connectivity in a timely manner.
• Data Backup and Disaster Recovery: Develop and execute backup strategies and disaster recovery plans to safeguard critical university data.
• User Management: Manage user accounts, permissions, and access controls for students, faculty, and administrative staff.
• Hardware and Software Management: Oversee procurement, installation, and maintenance of computer hardware, software, and network equipment.
• Policy Development and Compliance: Develop IT policies in line with university standards and ensure compliance with national cybersecurity regulations.
• Training and Awareness: Conduct training sessions for staff and students on cybersecurity best practices and proper use of IT resources.
• Vendor and Stakeholder Coordination: Liaise with hardware vendors, internet service providers, and software suppliers to ensure quality service delivery.
• Documentation: Maintain detailed documentation of network configurations, procedures, and policies for future reference and audits.

Senior Officer IT - Imtiaz Super Market Islamabad - Islamabad

• Spearheaded the maintenance and optimization of the entire corporate network infrastructure, ensuring maximum uptime and reliability.
• Engineered, configured, and maintained Mikrotik routers to manage robust network connectivity and security.
• Designed and implemented LAN/WAN, Wi-Fi, and VLAN architectures to segment traffic and enhance network performance and security.
• Administered and supported all IT infrastructure, including servers, access control systems, and Point-of-Sale (POS) terminals.
• Led information security initiatives, including the implementation and adherence to the ISO 27001 standard.
• Applied expertise in prominent security frameworks including NIST, CIS Controls, FAIR, and COBIT to strengthen the organization's security posture.
• Enhanced network security by implementing URL filtering policies and bandwidth optimization strategies to control employee internet usage and improve productivity.
• Leveraged deep knowledge of Microsoft Azure for cloud infrastructure management.
• Administered and troubleshooted Microsoft Exchange Online/Outlook configurations, including POP3 and IMAP protocols.
• Managed and supported cloud-based enterprise software, including SAP and integrated POS systems (Ivend), encompassing ERP and MRP modules.
• Successfully led the end-to-end deployment of a site-wide CCTV (DVR/NVR) system, from planning and vendor coordination to technical execution and commissioning.
• Served as the primary IT project lead for infrastructure rollouts at new locations, requiring detailed project planning, cross-functional coordination, and hands-on technical implementation.
• Configured and deployed PDA devices for key inventory operations, including Stock Count and Goods Receipt Note (GRN) processing.
• Oversaw Jira services for IT service management (ITSM), streamlining ticketing, workflow management, and issue tracking to improve support efficiency.

Senior IT Executive - MindBridge Lahore - Lahore

• Maintained the entire network infrastructure, ensuring high availability, security, and optimal performance.
• Managed Jira services and project management workflows to streamline IT operations.
• Oversaw the maintenance and configuration of Grandstream telephone extensions, calling tools (DHA Phone, Toku), and all MPT telecommunication lines.
• Managed routing between WAN and LAN, troubleshooting Level 2 and Level 3 IT support issues to ensure seamless connectivity.
• Configured virtual networks and VLANs (Virtual LANs), alongside firewall configurations to enhance network security and segmentation.
• Maintained and managed Cisco switches to support network infrastructure stability and performance.
• Administered Windows Server environments, including domain configurations, access control, and user management.
• Handled Group Policy management and Active Directory Services (ADS) to ensure secure and efficient user and resource management.
• Troubleshot internet connectivity issues, ensuring minimal downtime and optimal network performance.
• Installed and maintained DNS and DHCP services for dynamic IP management and domain resolution.
• Managed user access requests and permissions across various Windows Server versions (2000, 2010, 2011) and email systems.
• Configured RAID-5 arrays, ensuring data redundancy, backups, and mirroring to safeguard critical data.

Senior Network Administrator - MindBotix Studio Lahore - Lahore

• Installed, configured, and maintained printers and network devices, providing technical support for hardware and software issues.
• Diagnosed and resolved hardware, software, and network issues efficiently to minimize disruptions.
• Installed and configured hardware components, network devices, and software including 2D/3D gaming applications for official use.
• Managed Office 365 accounts, including creation, licensing, and user management.
• Procured IT equipment and services, maintaining detailed documentation for billing and inventory purposes.

Senior Network Engineer and System Engineer - BlueHorn Technology

• Provided comprehensive technical support for hardware components, including installation, configuration, maintenance, and troubleshooting of desktops, laptops, printers, network devices, and peripheral equipment.
• Managed the deployment and setup of new hardware, ensuring compatibility and optimal performance across all systems.
• Performed routine hardware diagnostics and repairs to minimize downtime and extend equipment lifespan.
• Installed, configured, and maintained a wide range of software applications, operating systems, and enterprise solutions to meet organizational requirements.
• Conducted software updates, patches, and upgrades to ensure systems remain secure and compliant with organizational standards.
• Managed software licensing, inventory, and procurement processes to ensure cost-effective and compliant software usage.
• Monitored system performance and implemented necessary improvements to enhance efficiency and stability.
• Ensured data security through proper installation and management of antivirus, anti-malware, and endpoint protection solutions.
• Collaborated with vendors and service providers for hardware repairs, warranty claims, and technical support.
• Maintained detailed documentation of hardware assets, software licenses, configurations, and support activities for audit and reporting purposes.

Bachelor of Science - Information Technology - University of Education Lahore (2015)