Khadija Faisal

BS Information Technology undergraduate with hands-on experience in Software Quality Assurance (SQA), DevOps, IT Infrastructure, and IT Helpdesk & Support. Skilled in designing comprehensive test plans, automating UI and API validation, monitoring system telemetry, and delivering responsive technical support across CI/CD and infrastructure environments. Proficient with Selenium, Cypress, Postman, Jenkins, Prometheus, Grafana, Jira, TestRail, and Apache JMeter, with a track record of translating internship experience into measurable quality and operational outcomes.

SQA Intern - LantroTech

(2026-07 - 2026-08)

• Performed manual and automated testing (Cypress, GitHub) and API testing (Postman) across internal projects, including Chronos, a room and meeting booking application.
• Authored a Product Requirements Document (PRD) in Notion for QA test planning and pitched a startup concept, Sterling, to the LantroTech team.

IT Support & Helpdesk Intern - SPS

(2026-02 - 2026-05)

• Completed the IT Support & Helpdesk track of SPS's structured 2026 Internship Program, gaining hands-on experience through role-based and project-based learning activities.
• Provided first- and second-line technical support for end-user hardware, software, and network issues, logging and resolving tickets in Jira.
• Authored troubleshooting runbooks and FAQ documentation to cut down repeat tickets and speed up new-hire onboarding.

DevOps, Infrastructure & QA Intern - SPS

(2025-09 - 2026-01)

• Integrated automated verification stages into continuous deployment pipelines using Jenkins and GitHub, executing regression testing checks before release.
• Monitored live system parameters with Prometheus and built custom operational tracking setups inside Grafana to map platform availability and identify infrastructure defects.
• Managed the full testing lifecycle, logging structural system bugs and tracking sprint issues via Jira to bridge infrastructure deployment gaps.
• Collaborated with tech leads to write, coordinate, and maintain standardized execution runbooks to maximize system availability.

Bachelor of Science - Information Technology (BS IT) - Air University, Islamabad (2023)

FSc - Pre-Engineering - OPF Girls College, Islamabad (2021 - 2023)