Tayyaba Butt

Detail-oriented Software Quality Assurance enthusiast transitioning from a strong background in Quality Assurance and process monitoring within the BPO industry. Skilled in manual testing fundamentals, SDLC/STLC concepts, writing and executing test cases, defect tracking using Jira, and API testing with Postman. Brings over 5 years of proven experience in quality monitoring, root-cause analysis, and structured reporting, now applied to software testing.

Strong analytical mindset, keen attention to detail, and clear communication skills, seeking a Software QA Internship to build hands-on expertise in software testing practices.

Quality Assurance Specialist / Team Lead at Errands Services | LeadX | Prime BPO (2018-01 – Present)

• Monitored quality and performance across multiple live campaigns, identifying recurring issues and driving corrective actions — a process closely aligned with defect identification and root-cause analysis in software QA.
• Evaluated performance against defined quality standards and documented findings in structured reports, similar to writing test case results and defect reports.
• Led and trained QA teams, conducted performance reviews, and coordinated with cross-functional departments to resolve escalated issues, strengthening collaboration and communication skills essential for working with development teams.
• Prepared and delivered daily/periodic performance reports to international clients and senior management using Microsoft Excel.
• Promoted from Quality Assurance Executive to Team Lead based on consistent performance and leadership ability.

Customer Service Representative at Ufone / HRSG (2017-01 – 2018-12)

• Handled customer inquiries and resolved escalated issues efficiently, developing strong attention to detail and problem-solving skills.
• Coordinated with multiple departments to troubleshoot and resolve complex customer concerns.

BS in Mass Communication – National University of Modern Languages (NUML) (2022-12)