Khakan Haider

I am a dedicated and detail-oriented professional with 17+ years' experience as a Coordinator to CEO & Director and Operations Head, I have honed my skills in coordination, administrative tasks, customer service, communication, problem-solving, and interpersonal relationships. I excel in organization, event coordination, and exploring development opportunities. Additionally, I possess strong project management and process improvement abilities.

I am eager to bring my expertise to the role of Assistant to the CEO & directors and contribute to the success of the organization.

Operations Head - M/s CF Smart Technologies (PVT) - Gujranwala

(2024-10)

• Collaborating with CEO/Directors to develop and implement long-term operational strategies and set strategic goals.
• Planning, monitoring, and analyzing day-to-day operations across various departments (production, supply chain, procurement, sales, HR/Admin) to ensure smooth progress and efficiency.
• Efficiency and Productivity: Identifying and implementing process improvements to maximize output, minimize costs, and try to reduce waste.
• Establishing and monitoring quality standards (As per WAPDA standards) to ensure products meet required specifications.
• Coordinate with Accounts & Finance department head for the operational budgets, monitoring revenue and expenses, and using financial data to promote profitability.
• Ensuring that all operations and facilities comply with company policies, local industry regulations, and health and safety.
• Team Leadership: Hiring, training, supervising, and mentoring department managers and staff, fostering a productive and safe work environment.
• Building and maintaining strong relationships with vendors, (Material ordering, In Time Payments) and clients (WAPDA) to ensure an efficient chain to maintain the company's worth.

Coordinator to CEO & Director / Operations Head - M/s Master Tiles & Ceramic Industry (PVT) - Gujranwala

(2022-10 - 2024-08)

• Analyze internal operations and identify areas for process enhancement
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
• Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets
• Manage expenses aggressively to ensure that the company achieves targets for growth and profitability
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Responsible for the timely preparation and presentation of materials for key external and internal meetings involving the CEO.
• Drafts documents or conducts research to further CEO's work in program and or development
• Reviews CEOs email communications and assists in providing timely responses to inquiries sent to CEO.
• Works with Business Development, Communications and/or Program teams to prepare CEO for external meetings, presentations and events, and ensures timely follow up of all action items.

Head of Department Admin /HR - M/s Toyota Canal Motors (PVT) - Gujranwala

(2022-02 - 2022-09)

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and transponders (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments
• Monitor compliance with HR-related laws and regulations, including wage and hour laws, safety regulations, and other employment-related laws.
• Manage the processing of HR-related paperwork, including new hire paperwork, benefit enrollment forms, and employee status changes.
• Ensure compliance with HR policies and procedures, including record-keeping requirements and reporting obligations.
• Develop and implement procedures for the efficient processing of HR-related paperwork.

Secretary to CEO, Factory Coordinator - M/s FICO Hi Tech (PVT) LTD - Gujranwala

(2016-09 - 2022-02)

• Select trainees, assign Task, schedule, coach, counsel and discipline employee.
• Communicate job planning, monitoring, appraising and reviewing job contributions.
• Analyses process workflow, employee and space requirements and equipment layout; implement changes.
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
• Run a safe, injury/accident free workplace.
• Manage relationships with key operations vendors.
• Track vendor pricing, rebates and service levels.
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with CEO & Directors to set and/or implement policies, procedures and systems and to follow through with implementation

Admin to CEO, Factory Coordinator - M/s Star Moulded Furniture - Gujranwala

(2015-09 - 2016-08)

Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company.

• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
• Collect data (Office Staff & Sale Staff, productions and their performance) for reports and made presentation for CEO /Directors
• Coordinate with Machines operators and marketing staff on special as if they needed
• Organize staff schedules
• Office and factory staff requirements for approval of CEO
• Train new staff member
• Handling all types of IT problems specially computer hardware related
• Maintain front reception area, visitor area and coordinated with guest
• Provides a bridge for smooth communication between the President's office and internal departments demonstrating leadership to maintain credibility, trust and support with senior management staff
• Office repairing if requirement of Factory Building Electrical equipment, labor staff Rooms, in administrative aspect
• Handle all type of labor staff problems

Coordinator to CEO & Country Head of Sales & Marketing - M/s Master Tiles & Ceramic Industry - Gujranwala

(2008-08 - 2015-07)

Lead the project CRPP (Customer rights protection policy) all Pakistan and prepare discount letters and get approval from CEO also distribute letters and correspondence

• Maintain all attendance record, monthly cell phone billings, Data records from all tile dealers network data entry operators Greet visitors and provide information as asked
• Organize staff meetings and executive calendars
• Provide personal and professional support to directors
• Assist in interviewing and hiring new staff for project CRPP
• Create and maintain liaison with external agencies and suppliers/vendors Make sure that customer complaints are catered to replied back appropriately
• Assist the HR departments in payroll services by providing attendance information of our CRPP department from all zone
• Create periodic reports for the managers
• Process paperwork for employees or customers
• Distribute mail and faxes to appropriate recipients
• Oversee custodial staff in order to ensure proper cleanliness and sensitization of the premises

Branch Manager, Customer Service Officer - M/s Mobilink (JAZZ) (An Orsacom Company) - Gujranwala

(2003-04 - 2008-02)

• Work on web based business applications ICRM / eFICS
• Reward Training at Call Center
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyses statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

BS - Computer - Asian College