Khansa Anas

Self-driven, focused & detail-oriented professional having 13+ years of experience in business development, brand building, retail sales & wholesale operations, customer services, inventory management, and warehousing in UAE & Pakistan; possesses expertise in IT product sales, key accounts management, competitive analysis, customer escalations, sales analysis, strategic planning, customer relationship management, quotation, order processing, reporting, and market intelligence/segmentation. Skilled in product trainings, positioning & launch. Proficient at conveying skills in planning sales strategy to map potential customers, generate leads & accelerate business growth; capable of going extra mile for customer happiness & satisfaction.

Performance-oriented professional with potential to propel organization to top tier of its industry by utilizing communication and management skills; proficient in handling customer queries and strengthening strong customer-brand relationships. Proficient in diagnosing technical issues, making repair, running tests and ensuring optimal operation levels. Proven record in providing highly quality customer services, updating information, addressing/resolving problems, and retaining customers.

Level-headed professional with skills in strengthening public relations & streamlining processes with knowledge of consumer behavior; pragmatically finds new ways to measure satisfaction, develops feedback procedures & transforms analytical information into recommendations to ensure loyalty of customer. Assiduous in trend analysis and multicultural sensitivity

Sales Coordinator at Alam Almazaya (2025-10 – 2026-05)

• Prepared quotations and processed sales orders for laptops, accessories, and IT hardware in alignment with customer requirements & sales targets. Maintained accurate sales documentation & records to support day-to-day sales operations
• Monitored order status from quotation through delivery, ensuring communication with clients and internal stakeholders. Supported team in achieving monthly revenue targets by facilitating efficient order processing and customer follow-ups

Sales Coordinator at M.Mohsin TR LLC (2019-02 – 2025-09)

Company dates: April 2018 – September 2025

• Coordinated between sales team, warehouse, and clients to ensure timely order processing & on-time delivery of laptops, IT products & accessories. Managed lead follow-ups, converting inquiries into sales & maintaining strong client relations
• Maintained CRM & sales database with client, product, order & transaction information for 500+ B2B & retail customers.
• Coordinated stock availability with warehouse to minimize delays and stock-outs, achieving a 99% order fulfillment rate
• Promoted as “Sales Coordinator” after serving as “Warehouse Manager” (June 2018 – Jan 2019)

Stock Manager at Samsung Outlet (2016-02 – 2017-06)

• Expediently developed and implemented business strategies as well as participated in sales meetings on daily basis. Skillfully interacted with field officers and sales persons in order to achieve targets and handled foremost products
• Proficiently managed the sales activities which included market objection, business customer, ware house inventory and merchandising on key outlets. Developed & implemented team building structure to participate in process improvements

Laptop & Computer Repairing, Hardware & Software at Rose Laptops Services, Hafeez Center (2012-05 – 2016-01)

Repaired laptops and computers for individuals and organizations as well as delivered excellent customer services.

• Skillfully diagnosed technical issues, executed repairing process, examined computer components

Metric – Central Model High School, Lahore, Pakistan (2010 – 2012)