Khawaja Faheem

Technical Assistant – IT & Monitoring Evaluation

Talent

Islamabad, IslāmābādMember since July 10, 2026

TeachingWeb DevelopmentGraphic DesignRemote MonitoringTroubleshootingNetworkingNATNetwork MaintenanceWeb ServicesHostingDNSSSLCDNWordPressSecurityMalware AnalysisIntrusion DetectionSnort RulesZendeskCustomer SupportTraining Needs AssessmentBrandingTypographyVisual Storytelling

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TeachingWeb DevelopmentGraphic DesignRemote MonitoringTroubleshooting

About

Male, 31 years old. Seeking an opportunity to work with an organization where I can use my talents and skills to grow and expand the organization. Seeking a competitive and challenging environment where I can give my invaluable contribution to the organization's Goals and establish an enjoyable career for myself. Currently working as a Freelance Web & Graphics Designer.

Experience

Technical Assistant – IT & Monitoring Evaluation (M&E) - AJ&K-PPRA

(2024-01 - 2026-06)

Administered and maintained the AJKPPRA website and digital procurement portal.
Managed web content, user access, portal updates, and digital records.
Ensured procurement documents complied with AJKPPRA Rules before publication.
Performed Monitoring & Evaluation (M&E) to ensure procurement compliance and documentation quality.
Streamlined digital workflows through cross-functional collaboration and process improvements.
Maintained whole IT infrastructure.

Consultant / Trainer - UNESCO / STEP

(2025-05 - 2025-07)

Conducted Training Needs Assessments (TNA) at schools to identify gaps in technology integration.
Coordinated with curriculum developers to align training content with the UNESCO ICT framework.
Developed and facilitated two 5-day training workshops for educators and district personnel.
Managed training logistics, including venue selection and workshop planning.
Performed post-training mentoring visits to schools to support implementation of learnings.
Prepared detailed field reports on observations and recommendations.

Resource Person - NAVTTC

(2024-02 - 2024-11)

Conducted web development courses/workshops for beginners and advanced learners, focusing on practical application and real-world projects.
Simplified complex technical concepts for non-technical learners through engaging teaching methods and relatable examples.
Designed quizzes, coding challenges, and project-based assessments to evaluate student progress effectively.
Conducted graphic design courses and workshops for beginners and advanced students, focusing on creative problem-solving and technical proficiency.
Delivered lectures on design principles, typography, branding, and visual storytelling to diverse audiences.
Fostered creativity by incorporating real-world design projects, case studies, and collaborative assignments into teaching.
Delivered constructive feedback to improve students' design skills and foster continuous learning.

System Manager - Kawiish IT Services

(2018-06 - 2022-03)

Managed and maintained servers and firewalls, ensuring optimal performance and security.
Oversaw network maintenance and troubleshooting, quickly identifying and resolving issues to minimize downtime.
Utilized remote monitoring and management tools to proactively identify and resolve technical issues.
Managed VPS and web services, including installation and configuration of hosting spaces, SSL and CDN management, domain and DNS configuration, and website installations.
Managed and maintained Network Attached Storage (NAS) servers, ensuring smooth operation and backup of critical data.
Oversaw the installation, maintenance, and troubleshooting of computing devices across the organization.
Stayed up to date with industry trends and emerging technologies, making recommendations for new tools and systems that could improve organizational efficiency and security.

Network Intrusion Analyst - Kawiish IT Services

(2018-06 - 2022-03)

Malware Analysis.
Use Honeypot to attract Zero-day Exploits.
Created and Executed Snort Rules for Intrusion Detection of the Network.
Management of Routers and Switches.
Maintenance of the Network and the Computing Devices.

IT Support Engineer - Flare Technologies

(2017-03 - 2018-05)

Provided exceptional customer support by promptly responding to inquiries and resolving technical issues via Zendesk ticketing system.
Escalate complex issues to appropriate teams or departments for resolution.
Identify, troubleshoot, and resolve hardware, software, and network issues.
Maintain and update documentation for technical issues and resolutions.
Collaborate with cross-functional teams to improve customer support processes and systems.
Prioritize and manage multiple tasks and requests in a fast-paced environment.

Freelance Graphic & Web Designer - Fiverr.com

(2015-06)