Khawaja Faheem

Male, 31 years old. Seeking an opportunity to work with an organization where I can use my talents and skills to grow and expand the organization. Seeking a competitive and challenging environment where I can give my invaluable contribution to the organization's Goals and establish an enjoyable career for myself. Currently working as a Freelance Web & Graphics Designer.

Technical Assistant – IT & Monitoring Evaluation (M&E) - AJ&K-PPRA

(2024-01 - 2026-06)

• Administered and maintained the AJKPPRA website and digital procurement portal.
• Managed web content, user access, portal updates, and digital records.
• Ensured procurement documents complied with AJKPPRA Rules before publication.
• Performed Monitoring & Evaluation (M&E) to ensure procurement compliance and documentation quality.
• Streamlined digital workflows through cross-functional collaboration and process improvements.
• Maintained whole IT infrastructure.

Consultant / Trainer - UNESCO / STEP

(2025-05 - 2025-07)

• Conducted Training Needs Assessments (TNA) at schools to identify gaps in technology integration.
• Coordinated with curriculum developers to align training content with the UNESCO ICT framework.
• Developed and facilitated two 5-day training workshops for educators and district personnel.
• Managed training logistics, including venue selection and workshop planning.
• Performed post-training mentoring visits to schools to support implementation of learnings.
• Prepared detailed field reports on observations and recommendations.

Resource Person - NAVTTC

(2024-02 - 2024-11)

• Conducted web development courses/workshops for beginners and advanced learners, focusing on practical application and real-world projects.
• Simplified complex technical concepts for non-technical learners through engaging teaching methods and relatable examples.
• Designed quizzes, coding challenges, and project-based assessments to evaluate student progress effectively.
• Conducted graphic design courses and workshops for beginners and advanced students, focusing on creative problem-solving and technical proficiency.
• Delivered lectures on design principles, typography, branding, and visual storytelling to diverse audiences.
• Fostered creativity by incorporating real-world design projects, case studies, and collaborative assignments into teaching.
• Delivered constructive feedback to improve students' design skills and foster continuous learning.

System Manager - Kawiish IT Services

(2018-06 - 2022-03)

• Managed and maintained servers and firewalls, ensuring optimal performance and security.
• Oversaw network maintenance and troubleshooting, quickly identifying and resolving issues to minimize downtime.
• Utilized remote monitoring and management tools to proactively identify and resolve technical issues.
• Managed VPS and web services, including installation and configuration of hosting spaces, SSL and CDN management, domain and DNS configuration, and website installations.
• Managed and maintained Network Attached Storage (NAS) servers, ensuring smooth operation and backup of critical data.
• Oversaw the installation, maintenance, and troubleshooting of computing devices across the organization.
• Stayed up to date with industry trends and emerging technologies, making recommendations for new tools and systems that could improve organizational efficiency and security.

Network Intrusion Analyst - Kawiish IT Services

(2018-06 - 2022-03)

• Malware Analysis.
• Use Honeypot to attract Zero-day Exploits.
• Created and Executed Snort Rules for Intrusion Detection of the Network.
• Management of Routers and Switches.
• Maintenance of the Network and the Computing Devices.

IT Support Engineer - Flare Technologies

(2017-03 - 2018-05)

• Provided exceptional customer support by promptly responding to inquiries and resolving technical issues via Zendesk ticketing system.
• Escalate complex issues to appropriate teams or departments for resolution.
• Identify, troubleshoot, and resolve hardware, software, and network issues.
• Maintain and update documentation for technical issues and resolutions.
• Collaborate with cross-functional teams to improve customer support processes and systems.
• Prioritize and manage multiple tasks and requests in a fast-paced environment.

Freelance Graphic & Web Designer - Fiverr.com

(2015-06)

• Wordpress Installation, Setup & Maintenance.
• Wordpress Theme Customization.
• Woocomerce Installation, Maintenance & Trouble Shooting.
• Domain & DNS configuration.
• Configuring Hosting space & Complete Cpanel.
• SSL & CDN management.
• Complete Branding.
• Stationary designing For Business.
• Picture Editing and Enhancement.
• Social Media Designing.

MS - Telecom & Networking - Bahria University (2021-02) Islamabad, PK

BS (Hons.) - Software Engineering - Azad Jammu & Kashmir University (2017-01) Muzaffarabad, AJK

Intermediate - ICS - Modernage Public School & College (2012-08) Abbottabad, KPK

Secondary School Certificate - Modernage Public School & College (2010-06) Abbottabad, KPK