Lovely Bano
Customer Support Executive | Administrative Support
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About
Customer support professional with hands-on experience assisting students through the HEC Helpline Project. Skilled in managing a high volume of inquiries, maintaining accurate records, preparing routine Excel reports, and handling fee- and challan-related matters with discretion. Brings a patient, service-focused approach, clear communication, and dependable administrative support. Open to customer service, helpdesk, data entry, or office support opportunities.
Experience
Customer Support Executive - Ufone - HEC Helpline Project
(2025-02)
- Handle more than 80 student queries per day through the helpline, providing clear information and timely assistance.
- Maintain detailed case records and update routine operational data using Microsoft Excel.
- Prepare daily summaries covering call volume, complaints, pending matters, and resolution status.
- Respond to fee, challan, and general student service inquiries while protecting confidential information.
- Assisted in training three new agents on system use, data-entry standards, and reporting procedures.
Education
Bachelor of Commerce - Commerce - University of the Punjab | Punjab College (2018)
Intermediate in Commerce - Commerce - Jinnah College (2015)
Matriculation - Asif Public School | Board of Intermediate and Secondary Education, Rawalpindi (2013)
