Atif Ali

A motivated individual and a team player with more than 6 years of experience in the oil and gas industry. Pursuing to use my background in planning, overseeing and management to take on the role with a professional team in a well-established organization, to develop my abilities and enhance my experience, to utilize it in the development of the organization.

IT Support Executive at Knittex Garments (2021-01 – Present)

• Install and configure computer hardware, software, networks, printers, and scanners.
• Troubleshoot system and network issues, diagnosing and resolving hardware/software faults.
• Manage Active Directory, including setting up user accounts, profiles, and resolving password-related problems.
• Support macOS and Windows 10/11 environments, resolving issues through a support ticket management system.
• Assist both office and remote site staff, providing in-person and remote support for system setup and troubleshooting.
• Prioritize and manage multiple support tickets and emails simultaneously.
• Collaborate closely with network engineers and system administrators to resolve complex IT issues.
• Maintain a solid understanding of Microsoft technologies and IT infrastructure.
• Ensure a strong grasp of IP addressing schemes, domains, Active Directory (AD), TCP/IP, DHCP, and DNS.
• Gather user feedback to identify recurring issues and suggest IT process improvements.
• Maintain and troubleshoot storage networks.
• Manage network resources, including documentation and vendor relationships.
• Ensure all telephones and extensions are functioning properly.
• Operate and manage CCTV cameras.

Service Engineer at Weatherford Mudlogging (2016-01 – 2020-12)

Site Supervisor at Red Tape Media (2014-01 – 2016-12)

• Hardware troubleshooting
• Wireless networking
• Online communication

Civilian Contractor at Ranger Home (2013-01 – 2014-12)

• All troubleshooting of computer hardware and networking.

Bachelor of Technology – Preston University

Diploma Associate Engineer – Pakistani Swedish Institute of Technology

Matriculation – BSE Karachi