Mahi Bhatti
Service Advisor with 2 years of experience in the automotive industry
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About
Highly motivated and customer-focused Service Advisor with 2 years of experience in the automotive industry. Skilled in building strong customer relationships, identifying service needs, and offering suitable service options. Proficient in up-selling service work and maintenance packages, resulting in increased revenue.
Excellent communicator with a detail-oriented approach to ensure accurate record-keeping and customer satisfaction. Bachelor's Degree in Commerce from Punjab University Lahore. Strong problem-solving and organizational skills.
Committed to providing the best level of customer service and contributing to the success of the Service Department. Dedicated to the mission of providing outstanding automotive service and exceeding customer expectations.
Experience
Service Advisor - Toyota Airport Motors - New Airport Road, Lahore
(2023-12 - 2025-07)
- Prepare accurate and detail repair orders that describe customer concerns, known issues and likely causes along with services and repairs required.
- List customer concerns and ask additional questions to diagnose current problems.
- Update customer Records in system with latest mileage, service and repair needs.
- Develop and write up repair estimates and keep customers informed of changes.
- Maintain high levels of customer service at all the times by taking care of customer's needs.
- Encouraged preventative maintenance services to keep cars running at peak performance.
- Used comprehensive vehicle assessment sheets to show customers findings of repair team and explain additional service's needs.
- Informed customer of approximate times and led to waiting area.
- Kept customers updated on repair progress.
Customer Relation Officer - Gul Ahmed - Sargodah Road, Sheikhupura
(2021-03 - 2022-08)
- Greet and assist walk-in customers at the store and respond to queries through phone, email, or online platforms
- Provide accurate product knowledge, promotions, pricing, and availability details.
- Handle customer complaints, returns, and exchanges in a professional and timely manner.
- Ensure customer satisfaction by resolving issues effectively and escalating cases to management when required.
- Maintain customer records, feedback, and service reports in the system.
- Coordinate with sales, inventory, and logistics teams to ensure smooth order processing and deliveries.
- Promote loyalty programs, new arrivals, and seasonal collections to customers.
- Monitor and maintain the visual presentation of the store according to brand standards.
- Assist in training new staff regarding customer interaction and service protocols.
- Prepare daily/weekly reports on customer feedback and service performance.
Education
B.Com - Commerce - Punjab University Lahore (2020)
I.Com - Commerce - Board of Intermediate and Secondary Education Rawalpindi (2018)
Matriculation - Board of Intermediate and Secondary Education Lahore (2016)
