Mahnoor Awan
ACCA Student | Client Relations & Business Operations Professional
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About
Motivated ACCA student with strong experience in customer operations, business development, and international client support across healthcare, e-commerce, and retail sectors. Demonstrates excellent communication, problem-solving, and stakeholder management skills in fast-paced environments. Successfully cleared ACCA examinations on the first attempt, reflecting strong analytical ability, discipline, and commitment to professional growth in accounting and finance.
Experience
Senior Customer Service Specialist at Mayfair Weight Loss Clinic (2025-09 – Present)
- Manage customer interactions for a UK-based healthcare clinic while maintaining professionalism, empathy, and strict confidentiality standards.
- Coordinate with internal teams to resolve complex client queries efficiently and ensure seamless service operations.
- Handle sensitive patient and prescription information accurately while maintaining high standards of communication and compliance.
Senior Business Development Manager at InterSys Ltd. (2025-04 – 2025-08)
- Led client relationship and business development initiatives by identifying growth opportunities and managing corporate accounts.
- Collaborated with cross-functional teams to improve service delivery, strengthen stakeholder relationships, and maintain high levels of client satisfaction in a fast-paced business environment.
Senior Customer Support Executive at Snoonu (2025-01 – 2025-04)
- Provided real-time customer support through live chat while coordinating with customers, vendors, and drivers to resolve operational issues efficiently.
- Maintained accurate records within internal systems and collaborated across departments to ensure timely issue resolution and smooth operational workflows.
Customer Service Specialist at Ibex Global Inc. (Walmart Voice Process) (2023-11 – 2024-12)
- Delivered professional inbound customer support for U.S.-based Walmart customers, handling inquiries related to orders, billing, refunds, and replacements.
- Managed high-volume interactions while maintaining accuracy, professionalism, and strong communication standards within CRM systems.
Education
ACCA Student in Accounting and Finance – ACCA (2023-03 – 2027-12)
Intermediate in Pre-Engineering – APSACS (2020 – 2022)
Matriculation in Computer Science – APSACS (2020 – 2022)
