Mahnoor Lakhani

Experienced Customer Service Agent dedicated to providing exceptional support and fostering positive customer relationships. Proficient in handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. Seeking a role where I can leverage my communication skills and problem-solving abilities to contribute to the success of the team and the organization.

CUSTOMER SUPPORT AGENT (INBOUND) - DARAZ - Tribe Consulting - Karachi Pakistan

(2025-08 - 2025-12)

• Handled inbound customer calls and provided support for Daraz services.
• Assisted customers with return and refund procedures.
• Guided customers on Daraz Wallet usage and withdrawals.
• Resolved customer queries professionally while ensuring customer satisfaction.

CUSTOMER SERVICE AGENT - FOODPANDA - IBEX - Karachi Pakistan

(2023-01 - 2024-10)

• Provided comprehensive support to Foodpanda riders, addressing inquiries, concerns, and issues via various communication channels, including phone, email, and chat.
• Demonstrated empathy, patience, and strong communication skills in interactions with riders, fostering positive relationships and promoting a supportive work environment.
• Managed a high volume of incoming rider inquiries while maintaining a high standard of customer service, professionalism, and accuracy.
• Facilitated timely and efficient resolution of rider concerns, including order delays, payment discrepancies, and customer complaints.

ASSOCIATE DEGREE IN ARTS (ADA) - UNIVERSITY OF KARACHI (2024)