Malayka Ali4321

A confident and dedicated professional with excellent communication and organizational skills. Highly motivated to take on new challenges, deliver quality work, and contribute to the company's growth while developing my own professional skills.

Customer Support Executive - Pakistan Telecommunication Company Limited - karachi

(2024-06 - 2025-09)

• Handled customer inquiries via phone, email, and chat with professionalism.
• Collaborated with the team to improve service quality and efficiency.
• Ensured customer satisfaction by resolving the issues quietly and politely.
• Maintained customer records and updated the system regularly.
• Managed daily customer interactions with excellent communication skills.

Front Desk Officer /Receptionist - Prime Office Solutions - Karachi

(2022-09 - 2024-02)

• Welcomed and assisted visitors in a professional and friendly manner.
• Managed incoming calls, scheduled appointments, and maintained front desk records.
• Coordinated with different departments to ensure smooth office operations.
• Handled client inquiries and provided accurate information promptly.
• Maintained a neat and organized reception area to create a positive first impression.

Intermediate - pre-Medical - Govt.karachi college (2022)

Graduation - Allama Iqbal Open University