Shumaila Imran

Seeking to work in an organization which gives employees the chance of individual growth, innovation and chances to explore the experiments with new horizons.

Officer- phone banking - Mcb Islamic bank Regional head office - Gulshan-e-iqbal Karachi

(2024-08)

• Answer incoming calls from customers in a professional and courteous manner.
• Resolve customer issues and complaints efficiently, escalating unresolved issues when necessary.
• Digital onboardings of clients through digital channels.
• Promote and explain bank products and services, and identify opportunities for cross-selling.
• Meet performance targets for call handling time, quality, and customer satisfaction.
• Develop channels between client and company.
• Client handling and engaging with other relevant departments

Social Media and Content writer Executive - Ultimate Solutionz

(2023-01 - 2024-04)

• Managed social media platforms (Facebook, Instagram, LinkedIn).
• Social media content planning and management
• Created engaging content, captions, and posts.
• Wrote SEO-friendly blogs and website content.
• Increased audience engagement and followers.
• Researched trends and competitor content.
• Basic knowledge of Facebook, Instagram and TikTok marketing.
• Coordinated with marketing and design team.

Matriculation - Science - Board of Secondary Education Karachi

Intermediate - Arts - Board of Intermediate Education Karachi

BS - I.R - FUUST