Maria Lawrence

Dependable and detail-oriented professional with hands-on experience in front office operations, appointment scheduling, and customer service. Skilled in managing day-to-day office activities, maintaining accurate records and documentation, and coordinating administrative tasks to keep workflows running smoothly. Confident in handling customer queries and building strong working relationships, with a practical, organized approach to office administration and client support.

Front Office Executive - Workflow Hub

• Handle front office operations and manage day-to-day office activities.
• Schedule patient appointments on a day-to-day basis.
• Manage and coordinate appointments efficiently to avoid overlaps.
• Interact with customers and clients in a professional and courteous manner.
• Maintain organized records and documentation for office operations.
• Coordinate daily office tasks to support a smooth, organized workflow.
• Manage routine administrative responsibilities across the office.
• Communicate effectively with customers and staff to support daily operations.

Customer Service Executive - T-Curve

• Handled customer interactions and provided reliable, professional support.
• Resolved routine customer queries and issues in a timely manner.
• Maintained high customer satisfaction through clear, professional communication.
• Coordinated with internal teams and followed up to ensure issues were closed out.

Cabin Crew - Shaheen Air International

(2013-09 - 2019-09)

• Delivered professional passenger service and support throughout flights.
• Handled passenger queries and concerns calmly and professionally.
• Followed safety, security, and service procedures in a fast-paced environment.
• Communicated clearly with passengers and crew to ensure a smooth experience.

F.A - St. Lawrence College (2008)

Matriculation (Science) - Govt. Girls P.A.F Base, Masroor, Karachi (2006)