Mazin Khan
IT officer
Talent
Dera Ghazi Khan, Dera Ghāzi Khān DistrictMember since August 6, 2023
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About
Motivated IT support officer seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job.
Experience
- Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.
- Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.
- Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.
- Implemented improved assessment and analytical techniques for further achievement of identified departmental goals.
- Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards.
