Muhammad Waheed Khan
IT Support and Networking
Talent
Lahore, Lahore DistrictMember since September 13, 2023
IT Support and NetworkingMS WordMS ExcelMS OutlookMS Power PointInpageBackup & RestoreSystem RecoveryCoral draw 9, 12, X4, X5, X6
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IT Support and NetworkingMS WordMS ExcelMS OutlookMS Power Point
About
I’m a skilled and experienced IT support specialist with 1 years of working in a fast-paced and dynamic environment. I have a Bachelor’s degree and IT A+ certification. I have a proven track record of providing excellent customer service, troubleshooting complex technical issues, and maintaining IT systems and networks.
Experience
- IT Support at Cotton Web Ltd (2021 - 2022)
- Provided technical support to over 200 users, resolving issues related to hardware, software, network, and security.
- Reduced the average resolution time by 25% by implementing a new ticketing system and knowledge base.
- Received positive feedback from 95% of users for delivering excellent service and communication.
Education
- IT Basic Course at Brains College Lahore Walton Campus (2009)
- Completed a 3 months course covering the fundamentals of IT support, such as operating systems, networking, hardware, software, and security.
- Learned how to use common IT tools and software, such as Windows, Linux, Microsoft Office, Google Workspace, and antivirus programs.
- Passed the final exam with +A Grade.
Skills
IT Support and Networking
