Muhammad Waheed Khan

I’m a skilled and experienced IT support specialist with 1 years of working in a fast-paced and dynamic environment. I have a Bachelor’s degree and IT A+ certification. I have a proven track record of providing excellent customer service, troubleshooting complex technical issues, and maintaining IT systems and networks.

• IT Support  at Cotton Web Ltd (2021 - 2022)
  • Provided technical support to over 200 users, resolving issues related to hardware, software, network, and security.
  • Reduced the average resolution time by 25% by implementing a new ticketing system and knowledge base.
  • Received positive feedback from 95% of users for delivering excellent service and communication.

• IT Basic Course at Brains College Lahore Walton Campus (2009)
  • Completed a 3 months course covering the fundamentals of IT support, such as operating systems, networking, hardware, software, and security.
  • Learned how to use common IT tools and software, such as Windows, Linux, Microsoft Office, Google Workspace, and antivirus programs.
  • Passed the final exam with +A Grade.