Mehran Ahmad

Motivated and detail-oriented professional with hands-on experience in customer support, carrier coordination, and client relationship management. Proven ability to handle high-volume communications, resolve customer issues effectively, and gather functional requirements under tight schedules. Excellent communication and problem-solving skills, highly suited for delivering exceptional service and achieving client satisfaction in a fast-paced call center environment.

Logistics Operations Specialist / Support Agent - Quick Loadings LLC - Lahore, Punjab

(2023-01 - 2023-04)

• Assisted carriers with critical support tasks, including load matching, schedule tracking, and data entry.
• Built and maintained strong client and carrier relationships through effective, clear, and empathetic communication.
• Proactively resolved service delivery issues and carrier grievances, significantly driving client satisfaction and long-term brand loyalty.
• Managed real-time inbound and outbound inquiries professionally, meeting operations metrics and timeline goals.

Client Relations & Profile Optimization Intern - SHA Solutions - Lahore, Punjab

(2025-06 - 2025-08)

• Identified, analyzed, and thoroughly documented client requirements related to technical solutions, Agentic AI, and Quality Assurance.
• Created and optimized highly engaging developer profiles on major platforms (LinkedIn, Fiverr, Upwork) to capture client attention and boost online business visibility.
• Selected and aligned relevant technical skills, tools, and portfolios to fulfill market demands and match inbound client queries.

Higher Secondary School Certificate (HSSC) - Pre-Medical - Punjab College of Commerce & Science (2020-01 - 2022-12)

Secondary School Certificate (SSC) - Medical Science - Hashmat Public School (2008-01 - 2020-12)