Mehsra Abdullah
Customer Service
Talent
KarachiMember since July 22, 2026
Issue and Complaint ResolutionResponding customer complains on timeEfficient and Detail-OrientedVerbal and Written CommunicationMultitasking and PrioritizationCalm and Professional Under PressureTeam-Oriented and CooperativeMS Office applications
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Issue and Complaint ResolutionResponding customer complains on timeEfficient and Detail-OrientedVerbal and Written CommunicationMultitasking and Prioritization
About
I am a professional Customer Service Representative with over 4 years experience in handling customer's complaints. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.
Experience
CSR as an "Issue Resolution & Operational Executive" - Daraz
(2017-12 - 2021-05)
- Worked as internee for 1 month as an inbound agent and forward complains to issue resolution team.
- After internship worked as a part of issue resolution team and resolved customer complains.
- Handled legal threat customers on priority basis.
- Delivered feedback to decision maker for better assessment on weekly basis.
- Compiled data highlighting key matrics and provide daily report to legal team.
- Conducted new-hire training as needed.
- Worked with operational team to reduce backlog during sale.
Phone Banking Officer OG III "Sales Executive" - Bank Alfalah
(2023-08)
- Worked as a sales executive over call and guide about "SMS Alert"
- Working as a sales executive over call SBS/ CC instalment.
Education
B.COM - Karachi University
Inter - Board of Intermediate Education Karachi
Matriculation - Board of Secondary Education Karachi
Skills
Customer Service
