Mehsra Abdullah

I am a professional Customer Service Representative with over 4 years experience in handling customer's complaints. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.

CSR as an "Issue Resolution & Operational Executive" - Daraz

(2017-12 - 2021-05)

• Worked as internee for 1 month as an inbound agent and forward complains to issue resolution team.
• After internship worked as a part of issue resolution team and resolved customer complains.
• Handled legal threat customers on priority basis.
• Delivered feedback to decision maker for better assessment on weekly basis.
• Compiled data highlighting key matrics and provide daily report to legal team.
• Conducted new-hire training as needed.
• Worked with operational team to reduce backlog during sale.

Phone Banking Officer OG III "Sales Executive" - Bank Alfalah

(2023-08)

• Worked as a sales executive over call and guide about "SMS Alert"
• Working as a sales executive over call SBS/ CC instalment.

B.COM - Karachi University

Inter - Board of Intermediate Education Karachi

Matriculation - Board of Secondary Education Karachi