Mehvish Malik

Dedicated and adaptable customer service and administrative professional with more than 20 years of experience across education, healthcare, telecommunications, business development, reception, and office administration. Skilled in customer interaction, front-desk operations, communication, coordination, classroom management, and working effectively under pressure. Known for professionalism, empathy, punctuality, strong organisational skills, and the ability to meet deadlines in fast-paced environments.

Receptionist - Finite Engineering (Pvt.) Ltd.

(2021-10 - 2025-08)

• Welcomed visitors, clients, and staff in a professional and courteous manner.
• Managed incoming calls, enquiries, messages, and routine correspondence.
• Supported daily administrative and front-office activities.
• Coordinated communication between visitors, departments, and management.
• Maintained a professional reception area and positive first impression for the organisation.
• Handled multiple responsibilities efficiently while meeting deadlines.

Business Development Officer - Marcom (Pvt.) Ltd. – Advertising Agency

(2020 - 2022)

• Communicated with clients to understand their business and advertising requirements.
• Assisted with client coordination, follow-ups, and business development activities.
• Supported the preparation and coordination of advertising-related services.
• Maintained professional relationships with clients and business contacts.
• Contributed to customer satisfaction through responsive and effective communication.

English Subject Teacher – Class 3 - Grammar Foundation School

(2013 - 2020)

• Planned and delivered English lessons for Class 3 students.
• Managed classroom activities and maintained a positive learning environment.
• Communicated effectively with students, parents, and colleagues.
• Demonstrated patience, empathy, creativity, and adaptability in teaching.
• Monitored student progress and supported individual learning needs.

Clinical Incharge – Urology Department - Shifa International Hospital, Islamabad - Islamabad

(2011 - 2013)

• Coordinated daily administrative and operational activities within the department.
• Communicated with patients, attendants, doctors, nurses, and hospital staff.
• Assisted in maintaining an organised and efficient departmental workflow.
• Handled responsibilities with discretion, empathy, and professionalism.
• Worked effectively in a demanding healthcare environment.

Secretary - Petroleum Exploration (Pvt.) Ltd.

(2009 - 2011)

• Provided secretarial and administrative support to the organisation.
• Managed correspondence, telephone calls, documentation, and routine office tasks.
• Coordinated schedules and supported communication between staff and management.
• Maintained organised records and completed tasks within required deadlines.

Customer Service Representative - Touchstone Communications, Islamabad - Islamabad

(2008 - 2008)

• Responded to customer enquiries in a professional and helpful manner.
• Provided clear information and assistance through telephone communication.
• Used active listening and problem-solving skills to address customer needs.
• Worked efficiently in a fast-paced call-centre environment.

English Subject Teacher - Silver Oaks High School, Civil Lines, Rawalpindi - Civil Lines, Rawalpindi

(2000 - 2008)

• Taught English and supported students’ language development.
• Prepared lessons and classroom activities according to students’ needs.
• Maintained classroom discipline and encouraged active participation.
• Built positive relationships with students, parents, and colleagues.

Bachelor of Humanities / Arts - Federal Government College of Women (CB) (1997 - 1999)

Bachelor of Humanities - Private Candidate (2000 - 2000)

Intermediate – Faculty of Arts (FA) - Federal Government College of Women (CB) (1995 - 1997)

Matriculation – Humanities - Station School No. 1 (1993 - 1995)

PAF Finishing School - PAF Finishing School, Rawalpindi (2005-08 - 2005-12)