Mehwish Imran

Motivated and detail-oriented professional transitioning into the medical billing field, with a strong background in customer service, communication, and operations support. Brings over 1.5 years of experience working with US- and UK-based clients in dispatch and logistics services, handling client communication, issue resolution, data coordination, and administrative tasks with accuracy and professionalism. Previously worked in education and academic supervision roles, where strong organizational, leadership, and teamwork skills were developed.

Experience as a Sales Executive and Customer Sales Representative strengthened abilities in managing client interactions, maintaining records, following up on accounts, and working efficiently under deadlines. Eager to apply these transferable skills to a medical billing role and build expertise in insurance verification, claims processing, payment posting, and patient account management. Quick learner with strong attention to detail, confidentiality awareness, and a commitment to providing accurate and efficient support in healthcare operations.

Sales Executive – Truck Dispatch Services - Webex Enterprises - Pakistan, Lahore

(2025-11)

As a sales executive, main responsibilities include:

• Communicated with US-based truck drivers and carriers to promote dispatch services and build professional business relationships.
• Generated leads through outbound calls, follow-ups, and customer communication.
• Explained company services, negotiated rates, and assisted clients with onboarding procedures.
• Maintained regular contact with carriers to ensure customer satisfaction and long-term business coordination.
• Coordinated with dispatch teams regarding truck availability, routes, and load requirements.
• Handled customer inquiries professionally and resolved issues through effective communication skills.
• Maintained records of client interactions, documents, and sales follow-ups in an organized manner.

Customer Sales Representative – UK Automobile Warranty Claim Services - Wavetech - Pakistan, Lahore

(2024-10 - 2025-11)

As a Customer Sales Representative, main job descriptions include:

• Assisted UK-based customers regarding automobile warranty claim services through professional communication and customer support.
• Handled inbound and outbound customer calls to explain service details and claim procedures.
• Built customer trust by addressing inquiries, resolving concerns, and providing accurate information.
• Maintained customer records, follow-up details, and service updates in an organized manner.
• Coordinated with team members to ensure smooth processing of customer claims and documentation.
• Achieved customer satisfaction through effective communication, active listening, and problem-solving skills.
• Supported sales and customer retention efforts by maintaining positive client relationships.

Vice Principal - Horizon Grammar School - Chunghi Amar Sidhu, Pakistan, Lahore

(2023-03 - 2024-05)

As vice principal at Horizon Grammar School, overseeing both academic and administrative functions to ensure the smooth operation of the institution. Collaborating with teachers to strengthen curriculum implementation, support student development, and maintain discipline and academic standards. Through effective leadership and coordination with staff and management, contributing to creating a positive learning environment and promoting the overall progress and success of the school.

Senior Supervisor/Instructor - Focus Public High School - Sanda, Pakistan, Lahore

(2021-02 - 2022-10)

As a Senior Supervisor at Focus Public High School, efficiently overseeing academic and administrative operations, ensuring adherence to educational standards and policies while fostering a supportive learning environment. Coordinating with faculty to enhance curriculum delivery, manage student discipline, and implement strategies for academic excellence, contributing to the overall growth and success of the institution.

Online Tutor - Online - Pakistan, Lahore

(2022-03 - 2022-10)

Online instructor via Skype/Zoom for a brother and sister in grades 5 and 7 for almost 8 months, creating and delivering customized lesson plans in subjects such as mathematics, science, and language arts.

• Utilized interactive tools and multimedia to engage students effectively.
• Provided personalized feedback to address individual learning needs.
• Maintained regular communication with both students and their parents to monitor progress and adjust instruction as necessary.

Senior Instructor - Abdali Public School - Islam Pura, Pakistan, Lahore

(2018-02 - 2021-02)

As a Senior instructor at Abdali Public High School, managing and overseeing the school's daily operations, ensuring the smooth execution of academic programs, maintaining discipline, and supporting faculty in delivering high-quality education. Working closely with teachers, students, and administrative staff to create a positive learning environment that promotes academic success and personal growth.

Lecturer - Allama Iqbal High School - Islam Pura, Pakistan, Lahore

(2010 - 2018-08)

As a Senior lecturer at Allama Iqbal High School, managing and overseeing the school's daily operations, ensuring the smooth execution of academic programs, maintaining discipline, and supporting faculty in delivering high-quality education. Joined as a teacher and then gradually promoted to the lecturer position. Working closely with teachers, students, and administrative staff to create a positive learning environment that promotes academic success and personal growth.

• Actively encourage critical thinking, assess student progress, and provide personalized support.
• Foster a love for learning and promote academic growth among students.

MS - Economics - MAO College (2006 - 2008)

Bachelor of Commerce - Commerce - MAO College (2004 - 2006)

Intermediate of Computer Science - Computer Science - Government High School for Girls, Sanat Nagar (2002 - 2004)

Matriculation - Government High School for Girls, Sanat Nagar (2000 - 2002)