Mian Mohsin Abdullah

Handle RFC for the UK Region. Managing entire deploying cycle from request for cover to fulfillment of request. Managing Invoices Payments & Receipts.

Customer Services B2B and B2C Tasks - PRIME SS (UK) - Lahore, Punjab

(2022-10 - 2026-02)

• Handle RFC for the UK Region.
• Managing entire deploying cycle from request for cover to fulfillment of request.
• Managing Invoices Payments & Receipts.
• Check call, according to SIA compliance.
• Handling a client requirement by analyzing, offering solution and closing request.

Sales Executive Officer - STAR MARKETING - Lahore, Punjab

(2022-01 - 2022-09)

• Achieve sale target through marketing campaign.
• Preparing media and
• Order Tracking, After Sale support to customer
• Handling a client requirement by analyzing, offering solution and closing sales
• Forecasting Monthly Sales and devising strategies to achieve targets.

Business Development Officer - ITHW - Lahore, Punjab

(2020-01 - 2021-09)

• Handle RFQ's for EU and UK Region
• Managing entire sales cycle from request for quote to fulfillment of orders and after sales support
• Placing PO with vendor, Managing Invoices Payments & Receipts. Order Tracking, After Sale support to customer
• Handling a client requirement by analyzing, offering solution and closing sales
• Forecasting Monthly Sales and devising strategies to achieve targets.

Sales Manager - BAS-2 Burj Al Saeed - Lahore, Punjab

(2015-05 - 2016-09)

• Manage Sales end-to-end (responsibilities matrix, planning, follow-ups, co-ordinations, Documentation)
• Extensive Documentation Related to Pre-Sales Activities Property registration, Govt approvals
• Handling marketing team and Promotion stuff
• Manage risk management activities including identify risks, make risk mitigation measures and facilitate related issues solved
• Manage sales progress and necessary communication with teams to ensure efficient operation of the sales team.

Customer Service Executive B2C - UFONE - Lahore, Punjab

(2014-06 - 2015-05)

• Do NEXT BEST ACTION (NBA) after facilitating customers. (sales VAS after the call)
• Skilled in call center operations.
• Multi-line phone operation proficiency.
• Effectively managed a high volume of inbound calls.
• Answered a constant flow of customer calls with up to 120-150 calls in a day.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gather and verify all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.

Sales and Recovery Officer - BAS1 Burj AL Saeed - Lahore, Punjab

(2007-01 - 2014-04)

• Sales operations and take measurement for recovery.
• Forecasting, Monitoring and Optimizing growth through formulating various insights using data and using strategic analysis techniques under the guidance of senior management
• Collecting Monitoring and Analyzing the sales data and evaluation performance.

Internee - BANK AL-HABIB - Lahore, Punjab

(2006-10 - 2006-12)

• Clearance
• Providing assistance and information to the seniors
• Assistance in Foreign Trade Departments: L/C open, R&D reporting to State Bank.

MSc - International Business - Coventry University (UK) (2016 - 2020)

MSc - Economics - University Of the Punjab (2011 - 2013)

PGD - Applied Economics - University Of the Punjab (2010 - 2011)

B.com - Punjab College (2004 - 2006)