Moazam Butt
Customer Service Representative
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About
Seeking an opportunity to work in an environment that untilize the skills and abilities are demonstrated to be necessary for the duties performed.
Customer Service
Representative with 3 years of experience in PTCL and Government sector. Skilled in handling high-volume inbound calls, complaint resolution, billing inquiries, and public service support. Known for maintaining professionalism, empathy, and 90%+ customer satisfaction. Proficient in CRM systems with strong Urdu and English communication. Committed to delivering efficient, citizen-focused service.
Experience
Customer Service Representative at PTCL (2021-01 – 2023-07)
- Handle 100+ calls daily regarding billing, internet, landline, and service issues
- Resolve customer complaints with 92% first-call resolution rate
Supervisor at Lahore Waste Management Company (2023-08 – 2026-07)
- Assisted citizens with documentation, form submissions, and service inquiries at public service desk
- Maintained professionalism and confidentiality while handling sensitive public data
Education
Matric – BISE Lahore
Intermediate – BISE Lahore
