Zainab Asgar

I am Zainab Asghar, a dedicated and detail-oriented professional with a strong background in Information Technology and public service. I hold a BS in Information Technology from Government College University Faisalabad, and I have been working at E-Khidmat Markaz since 2022. My role involves interacting with the public and providing services related to departments such as NADRA, City Traffic Police, Domicile, and more.

With a typing speed of 40+ WPM and solid skills in MS Office, data entry, web designing, and internet research, I handle administrative tasks efficiently. I am passionate about learning, improving processes, and providing excellent customer service. My goal is to contribute positively to any organization I work with by being reliable, cooperative, and proactive.

Senior customer service representative - Citizen Facilitation Center (E-Khidmat Markaz GRW_PITB) Jaffar Business Solutions Private limited - Gujranwala, Pakistan

(2022-07 - 2024-06)

• Delivered high-quality front desk and customer service support by assisting hundreds of citizens daily with inquiries related to government services (e.g., NADRA, Domicile, Traffic Police, Punjab Police, Bank of Punjab).
• Guided applications through the correct procedures, documents, and application steps.
• Accurately filled forms and entered client information into official systems with attention to detail
• Scanned, verified, and uploaded important documents required for service processing.
• Maintained confidentiality and integrity of public records.
• Acted as a liaison between the public and various departments, including NADRA, Domicile, City Traffic Police, Punjab Police, and Metropolitan Corporation.
• Ensured timely communication, document delivery, and smooth workflow between internet teams.
• Used MS Office tools (Word, Excel, PowerPoint) to create reports, summaries, and official letters.
• Maintained organized records of all applications and follow-ups
• Professionally managed the reception area by welcoming visitors, managing queues, and addressing complaints or queries effectively.
• Maintained a polite, respectful, and service-oriented environment at the center.
• Handled computer systems, printers, scanners, and digital platforms efficiently.
• Conducted online research and used digital tools to verify service requirements or resolve client issues.

Senior Customer Service Representative - Citizen Facilitation Center (E-Khidmat Markaz GRW_PITB) HR Business Solutions Private limited - Gujranwala, Pakistan

(2024-07 - 2025-08)

• Delivered high-quality front desk and customer service support by assisting hundreds of citizens daily with inquiries related to government services (e.g., NADRA, Domicile, Traffic Police, Punjab Police, Bank of Punjab).
• Guided applications through the correct procedures, documents, and application steps.
• Accurately filled forms and entered client information into official systems with attention to detail
• Scanned, verified, and uploaded important documents required for service processing.
• Maintained confidentiality and integrity of public records.
• Acted as a liaison between the public and various departments, including NADRA, Domicile, City Traffic Police, Punjab Police, and Metropolitan Corporation.
• Ensured timely communication, document delivery, and smooth workflow between internet teams.
• Used MS Office tools (Word, Excel, PowerPoint) to create reports, summaries, and official letters.
• Maintained organized records of all applications and follow-ups
• Professionally managed the reception area by welcoming visitors, managing queues, and addressing complaints or queries effectively.
• Maintained a polite, respectful, and service-oriented environment at the center.
• Handled computer systems, printers, scanners, and digital platforms efficiently.
• Conducted online research and used digital tools to verify service requirements or resolve client issues.

Cashier - Delicia The Taste Destination - Gujranwala

(2024-08)

Detail-oriented and reliable Cashier with strong experience in cash handling, customer service, payment processing, billing, and POS system operations. Skilled in maintaining accurate financial records, balancing daily cash transactions, issuing receipts, and ensuring error-free payment processing. Strong numerical, communication, and problem-solving skills with the ability to work efficiently under pressure while providing excellent customer service.

Committed to accuracy, honesty, teamwork, and maintaining smooth day-to-day cashier operations.

Bachelor of Information Technology - Information Technology - Government College University Faisalabad (2018-10 - 2022-10) Gujranwala, Pakistan

Intermediate Education - Government College for Girls (2016-09 - 2018-08) Gujranwala, Pakistan

Matriculation - Government Mission Girls High School (2014-05 - 2016-07) Gujranwala, Pakistan