Mohsan Raza

Dedicated Field IT Engineer with 8+ years of experience supporting network infrastructure, servers, virtualization, CCTV surveillance, fiber optic systems, IP telephony, desktop deployment, and industrial IT operations. Skilled in LAN/WAN networking, TCP/IP, DNS, DHCP, VLANs, Windows Server, VMware, Hyper-V, Active Directory, network security, structured cabling, and technical troubleshooting. Experienced in field operations, critical-site support, project implementation, preventive maintenance, and coordination with technical and management teams.

Field IT Engineer - Prime Global Energies Limited - Bhit & Badhra Gas Field

(2021-11)

• Maintain and monitor a Hyper-V environment supporting running applications and critical IT services.
• Manage servers, storage systems, backup systems, and virtual machines using VMware; perform system health checks and report operational status to management.
• Operate and troubleshoot Milestone VMS and maintain surveillance infrastructure, including 48 CCTV cameras, access points, distribution boxes, and Surveillance Control Center equipment.
• Install and troubleshoot wireless point-to-point (P2P) links for LAN connectivity and resolve fiber optic and Ethernet issues affecting IP-based devices.
• Upgrade Windows 10 systems to Windows 11 and perform router and core-switch upgrades in live operating environments.
• Administer domain-based environments, including user and computer accounts, groups, and domain-user migrations.
• Provide remote desktop support, including printer configuration, software installation, Windows imaging, and end-user troubleshooting.
• Install and maintain Windows Server 2008, 2012, 2016, and 2022 in Datacenter and Standard environments.
• Install and maintain network security software and hardware solutions, including McAfee, Trellix, and Trend Micro.
• Maintain the ISS Data Center, Surveillance Control Center, desktops, network equipment, video wall, storage, operating systems, and related infrastructure.
• Maintain the Micro Point Parameter Intrusion Detection (PID) system installed along the plant fence and connected to the data center.
• Troubleshoot and improve the performance of physical and virtual machines and recommend system and service improvements.
• Coordinate with headquarters for technical support and procurement of required equipment and actively support new projects through completion.
• Follow HSE requirements and safety procedures during field operations and technical activities.

Network Support Engineer - GCS Pvt. Limited - Karachi, Pakistan

(2017-09 - 2021-10)

• Configured and supported IP networks using TCP/IP, DNS, DHCP, and VLANs.
• Installed, configured, and maintained CCTV cameras, NVR/DVR systems, routers, switches, and related network devices.
• Managed IP address allocation, network segmentation, remote access, and network connectivity for CCTV and communication systems.
• Supported IBM and Dell server platforms, including IBM x3650/x3620 and Dell R710/R720/2950 systems used for storage.
• Used Ping, Traceroute, and Wireshark to diagnose network and CCTV connectivity and performance issues.
• Monitored network performance and CCTV system health and optimized configurations for improved reliability.
• Performed on-site and remote technical support, system troubleshooting, preventive maintenance, and fault resolution.
• Prepared site surveys, network topology plans, system documentation, technical reports, and CCTV/network configuration records.
• Coordinated with clients and technical teams to understand requirements, implement solutions, and complete installations within project timelines.
• Provided user training, demonstrations, and guidance on system operation and best practices while following applicable standards and safety requirements.

Bachelor of Engineering (B.E.) - Telecommunication Engineering - NED University of Engineering, Science & Technology, Karachi (2013-01 - 2016-12)