Mohsin Ali

Motivated and customer-focused individual with hands-on experience communicating with clients and brand owners over calls and email in the e-commerce space. Skilled in problem-solving, clear communication, and building strong working relationships, with a genuine interest in growing within a customer service and sales role. Quick learner, adaptable, and comfortable working in fast-paced, target-driven environments. Currently pursuing a BBA at the University of Karachi.

Brand Approval Manager at Emaan IT & Business Solutions (2025-01 – Present)

• Serve as the main point of contact for clients, communicating consistently to manage expectations and resolve issues quickly.
• Handle documentation and compliance requirements, ensuring accuracy and timely follow-up on every account.
• Built strong working relationships with brand partners, maintaining 100% compliance across all managed accounts.

Customer Support Associate (Training) at IF Logics Communication (2024-12 – 2024-12)

• Completed a short-term training placement handling inbound customer calls and inquiries.
• Practiced clear communication and issue resolution, supporting a 95% first-call resolution rate during the training period.
• Gained hands-on exposure to professional call handling and customer support standards.

Sourcing & Approvals Trainer at Marvi Institute of Technology (2024-09 – 2024-11)

• Trained and mentored 50+ students, breaking down technical processes into clear, easy-to-follow steps.
• Delivered ongoing coaching and support, improving trainee confidence and performance.

Product Research Specialist at AMZ Dudes (2024-07 – 2024-08)

• Researched and identified profitable products, consistently securing $3–$4 margins at 20% ROI.
• Communicated findings clearly to stakeholders to support fast, informed purchasing decisions.

Business Development Associate at Freelance Project (2024-06 – 2024-06)

• Guided clients through US LLC and payment account setup, providing responsive, step-by-step support.

E-commerce Intern at Generation Ecommerce (2024-03 – 2024-05)

• Opened and managed distributor accounts, coordinating directly with vendors via phone and email.
• Researched product catalogs to support the sales and sourcing team.

Amazon Wholesale Associate (Entry-Level) at Enablers (2024-01 – 2024-02)

• Learned sourcing, catalog research, and client communication fundamentals in a fast-paced team setting.

Bachelor of Business Administration (BBA) – University of Karachi

Intermediate Studies – Superior Science College