Moin Khan

Motivated and results-oriented professional with 2+ years of experience in call center operations, sales, customer service, team coordination, and customer handling. Experienced in Medicare, Funeral, Solar, Tracking, and Loan Recovery campaigns, with previous responsibilities as both a Sales Agent and Team Leader. Also experienced in Shopify store management, customer query handling, product listings, and e-commerce operations.

Currently working as a Content Manager at ISMARA, with additional strengths in digital content, social media, designing, and video editing.

Content Manager at ISMARA (Present)

• Manage and organize content for the brand's digital and social media platforms.
• Plan and coordinate social media content, publishing activities, and audience engagement.
• Create and manage digital content according to brand requirements.
• Use designing and video editing skills to support brand communication.

Shopify Store Manager

• Managed day-to-day operations of a Shopify-based online store.
• Responded to customer queries and provided timely customer support.
• Created, updated, and managed product listings and store information.
• Assisted customers with product and order-related questions and supported a smooth online shopping experience.

Call Center Agent at Tijarat Pvt. Ltd.

• Worked on Medicare, Funeral, and Solar campaigns.
• Handled customer communication, lead generation, and campaign-related information.
• Developed strong telephone communication, customer handling, and sales skills.

Sales Agent - Tracking Campaign

• Handled sales conversations, lead conversion, customer follow-ups, and campaign targets.

Team Leader - Loan Recovery Campaign (Urdu)

• Led a team working on an Urdu Loan Recovery campaign.
• Guided agents in customer communication and recovery procedures.
• Supported difficult customer conversations, monitored team performance, and coordinated daily activities.
• Helped the team work toward campaign and recovery targets.

Intermediate – National School & College, Pakistan

Matriculation – Air Foundation School System