Mr Ahmed

Results-driven Call Center Professional with over 3 years of experience in outbound sales, customer service, and performance management across domestic and international campaigns. Proven track record as a top-performing sales agent with strong capabilities in managing daily sales operations, improving conversion rates, and guiding agents to achieve targets. Seeking a Team Lead position to drive performance and team growth.

Senior Sales Agent at Waada Digital Pvt Ltd (2022-01 – 2024-12)

• Honored with the Top Seller Award (2023) for outstanding sales performance and driving campaign growth.
• Spearheaded sales operations for major domestic telecom campaigns, including Jazz, Telenor, and Ufone.
• Consistently exceeded monthly sales targets by 15% to 25%, maintaining a top-tier conversion rate.
• Assisted with the onboarding and guidance of new sales agents to help them understand campaign dynamics and achieve their KPIs.
• Analyzed sales pitches and implemented effective closing techniques to consistently drive higher conversions.

International Sales Specialist at Blue Karrots International / Indus Services International / Sense Eighth Solutions (2024-01 – 2026-12)

• Managed end-to-end communication for high-volume international campaigns across the USA, UAE, and Canada.
• Successfully executed campaigns including Medicare Benefits (USA), Home Maintenance Services (UAE), Air Duct Cleaning (USA), and Pension Plans (Canada).
• Developed a deep understanding of international communication standards, leading to improved call handling and closing ratios.
• Overcame complex customer objections by implementing tailored persuasion and communication strategies.

Bachelor's Degree continued

Intermediate completed in Cs