I am a results-driven Operations and Business Management professional with over 10 years of experience leading call center operations, managing international campaigns, developing high-performance teams, and driving business growth through strategic leadership and customer-focused solutions.
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Dynamic Operations Leader, Call Center Executive, and Business Manager with more than 10 years of progressive experience in operations management, project leadership, customer experience strategy, and high performance team development. Proven ability to build and manage call center operations, oversee multi campaign environments, and drive operational efficiency through leadership and data driven decision making.
Operations & Business Management • Project & Campaign Leadership • Call Center Operations Strategy Team Leadership & Workforce Development • Client Relationship Management Performance Optimization & KPI Management • CRM Systems & Data Management Business Growth & Strategic Planning
Eshban Solutions — Rawalpindi, Pakistan
Operations & Project Manager (October 2025 – 2026)
CrossRoads — Rawalpindi, Pakistan
Senior Customer Sales Representative (UAE Project) (2025 – September 2025)
Elsali Communications — Rawalpindi, Pakistan
Chief Executive Officer (CEO) (2019 – 2023)
Shark Technologies — Rawalpindi, Pakistan
Customer Sales Representative (2017 – 2018)
Shark Technologies — Rawalpindi, Pakistan
Customer Sales Representative (2017 – 2018)
Ace Solutions — Rawalpindi, Pakistan
Data Entry Operator → QA / Checker → Customer Service Representative (2012 – 2016)
TCS Courier Service — Rawalpindi, Pakistan
Operations Assistant (2009 – 2011)
PROFESSIONAL TRAINING & DEVELOPMENT
Computer Training — MS Office, Networking, Hardware
Peace & Interfaith Harmony Seminar — Conflict Management & Dialogue
Drug Awareness & Prevention Seminar
Intermediate in Commerce (I.Com) — FBISE
Matriculation — BISE Rawalpindi
