Mubarak Hassan

Hospitality operations leader with more than 10 years of progressive experience across branded hotels, resorts, restaurants and private clubs. Advanced from front desk reception into front office and full-property management, building practical strengths in guest experience, rooms coordination, food and beverage service, team development, procurement and cost control. Known for calm, hands-on leadership and consistent service in fast-paced environments.

Hotel & Restaurant Manager at Chain of Shahi Dewan (2021-08 – present)

• Directed day-to-day hotel and restaurant operations, maintaining cleanliness, food quality and consistent guest service.
• Managed staff schedules, procurement and performance reviews, with attention to inventory, budgets and cost control.
• Improved guest satisfaction ratings by 20% through personalised service and disciplined follow-up on feedback.
• Supported profitability and operational efficiency through practical planning and close oversight of daily performance.

Resort Manager at Cedarwood Hotels & Resorts (2020-10 – 2021-10)

• Led resort operations and coordinated service delivery across departments.
• Improved supplier and inventory flow to reduce costs and strengthen operational efficiency.
• Achieved 95% room occupancy during peak season through stronger booking coordination and promotions.

Resort Manager at Arcadian Hotels & Resorts (2018-04 – 2020-09)

• Managed full resort operations across front office, housekeeping and food and beverage services.
• Resolved guest issues, protected service quality and maintained smooth cross-department coordination.
• Worked with travel agencies, suppliers and event planners to support bookings, events and guest requirements.

Assistant Restaurant Manager at Jacaranda Family Club (JFC), DHA Phase II (2017-02 – 2018-03)

• Supervised the restaurant team, menu planning and event catering while handling customer complaints.
• Worked closely with chefs and service staff to maintain food quality and timely service.

Front Desk Receptionist at Serena Hotel Khaplu Fort (2015-08 – 2016-10)

• Managed guest check-in and check-out, room coordination and day-to-day front desk requirements.
• Coordinated with housekeeping and maintenance teams to provide seamless service.

Hospitality Management Certificate in Hospitality Management – Hashoo Group Hotels (2015-06 – 2015-12)

Secondary School Certificate (SSC) – Federal Board of Intermediate & Secondary Education (2009-03 – 2010-07)

Hospitality Management Diploma by Alison

Culinary arts course at NAVTTC By COTHAM