Mubeen Ali Shah

Customer support professional with 1+ year handling high-volume inbound technical and order support for a Fortune 1 retail brand (Walmart, via Ibex). Consistently maintains a 90% CSAT score across 60-70 calls per day while resolving technical and order-related issues in under 8 minutes average handle time. Skilled at fast troubleshooting, clear communication under pressure, and meeting strict KPI targets (CSAT, AHT, CPC).

Background in B2B outreach and high-volume outbound sales adds strong cross-functional communication skills. Currently building foundational programming skills (Python, SQL) to deepen technical troubleshooting ability.

Customer Support Representative - Ibex - On-site

Handle inbound technical support and order management for Walmart customers.

• Handle 60-70 inbound technical support and order management calls daily for Walmart customers, resolving issues on first contact wherever possible
• Maintain a 90% customer satisfaction (CSAT) score consistently across high call volumes
• Resolve order issues, technical queries, and escalations with an average handle time (AHT) under 8 minutes
• Consistently meet or exceed KPI targets including CSAT, AHT, and CPC (calls per case)
• Achieve strong first-call resolution rates through clear communication, active listening, and efficient problem-solving

Sales & Outreach Representative - Self-Employed - Remote

Conducted B2B cold outreach and pitched digital services to local businesses.

• Conducted B2B cold outreach to local businesses identified through independent manual research
• Pitched digital services (SEO, Google My Business optimization, web development) directly to business decision-makers
• Qualified inbound and outbound leads and coordinated handoffs to senior team members for closing
• Self-managed daily outreach targets independently in a fully remote, unsupervised environment

Sales Representative - iGet Solutions - Remote

Conducted high-volume outbound cold calls to truck drivers and owner-operators for a US Trucking Dispatch Company.

• Conducted high-volume outbound cold calls, averaging 400+ calls per day to truck drivers and owner-operators
• Pitched dispatching services with clear, concise value propositions under high-pressure, high-volume conditions
• Maintained consistent daily call output and performance with minimal supervision throughout the contract

Intermediate - Computer Science - Govt. College Gulberg, Lahore (2021-01 - 2023-12)

Matriculation - Computer Science - Zia-ul-Islam High School (2017-01 - 2019-12)