Mudassar Javaid

Results-driven Regional Manager Operations with strong experience in multi-tehsil waste management operations, field workforce management, fleet and machinery deployment, contractor and vendor coordination, performance monitoring, and government/client liaison. Proven ability to manage large-scale field operations, resolve operational challenges, optimize resources, and maintain service delivery standards.

REGIONAL MANAGER – OPERATIONS - Suthra Punjab / Daewoo Waste Management Division - Punjab, Pakistan

(2025-09)

• Lead waste management operations across multiple districts and tehsils, ensuring consistent service delivery.
• Monitor PED (Performance Evaluation & Dashboard), operational KPIs, and compliance with company and client requirements.
• Oversee deployment, availability, fitness, and performance of vehicles and waste management machinery.
• Coordinate machinery vendors and contractors, including hiring, performance monitoring, and operational requirements.
• Plan manpower, machinery, field operations, and daily service delivery.
• Liaise with local administration, clients, contractors, and stakeholders to resolve operational issues.
• Identify performance gaps and implement corrective actions to reduce penalties, deductions, and service disruptions.
• Oversee operational requirements for TCPs (Temporary Collection Points), WE (Waste Enclosures), dumpsites, vehicles, machinery, and field infrastructure.
• Prepare operational reports and performance reviews to support senior-management decisions.

TEHSIL MANAGER – OPERATIONS - Suthra Punjab / Sh. Iqbal Akhtar & Co. - Punjab, Pakistan

(2025-01 - 2025-08)

Successfully planned, mobilized and launched waste management operations in Kehror Pacca, Dunyapur, and Mian Channu, subsequently assigned permanent operational charge of Tehsil/City Mian Channu.

• Managed daily operations for a workforce of 900+ employees in Tehsil Mian Channu.
• Led operational setup, workforce planning, route implementation, and resource deployment.
• Recruited and managed operational staff, including Supervisors, Sanitary Workers, Drivers, and other field personnel, ensuring smooth and efficient operations.
• Monitored PED performance, operational KPIs, attendance, fleet utilization, cleanliness, and service quality.
• Coordinated and maintained strong professional relationships with district administration, government departments, and project client.
• Prepared operational reports, compliance documents, and performance presentations.
• Resolved field challenges and implemented improvements in line with SOPs and client requirements.

CO-OWNER - Pet City Animal Hospital - Model Town, Lahore, Pakistan

(2024-06 - 2024-12)

• Co-managed daily operations, business development, and customer service.
• Managed procurement, inventory, and supplier coordination for pet accessories, veterinary supplies, and imported pet foods.
• Oversaw online sales, order processing, and nationwide doorstep delivery.
• Supported sales strategies, marketing, and promotional activities to grow the customer base.

TRANSPORT OFFICER - ARAR Group of Companies - Shadman, Lahore, Pakistan

(2021-01 - 2024-05)

• Tracked fleet vehicles through GPS - Tracker and developed movement plans to improve route efficiency.
• Reviewed inspection, logbook, and district-wise vehicle reports for operational and safety compliance.
• Coordinated preventive and corrective maintenance and managed incident reporting.
• Handled rented-fleet billing, toll expense tracking, payment reconciliation, and fuel-card records.
• Managed driver/helper scheduling, payroll coordination, and performance evaluation.

MEPLANTET+

• Prepared operational manuals, SOPs, and forms to standardize fleet processes.
• Evaluated vehicle and motorcycle inspections, fuel usage, mileage, and vehicle utilization.
• Implemented preventive and corrective actions to reduce downtime and improve fleet efficiency.
• Trained technicians, managed reporting and procurement, and monitored petty cash.
• Ensured compliance with road laws, safety regulations, and vehicle-readiness requirements.

ASSISTANT MANAGER – OPERATIONS - Albayrak Waste Management Company - Lahore, Pakistan

(2015-08 - 2020-12)

• Supervised waste collection, transportation, and disposal operations.
• Managed and trained field staff, planned collection routes, and allocated resources.
• Ensured compliance with environmental, health, safety, and PPE requirements.
• Conducted field inspections, resolved public complaints, and monitored service quality.
• Supported operational budgeting, performance reporting, and continuous improvement.

EXAM INVIGILATOR - British Council - Lahore, Pakistan

(2017-05 - 2020-08)

• Maintained secure, fair, and disciplined examination environments in line with examination procedures.
• Verified candidate identification, distributed exam materials, and monitored malpractice prevention.
• Reported irregularities, protected confidential materials, and supported venue readiness.

ASSOCIATE – CREDIT & COLLECTION (SAT) / CRM - Jazz / Mobilink Telecom - Gulberg, Lahore, Pakistan

(2012-11 - 2015-08)

• Managed nationwide postpaid activations and verified customer data using NADRA, EFICS, and SIEBEL.
• Supported service centres, franchises, and sales teams with customer-data and financial queries.
• Handled customer support, complaint resolution, CRM records, and retention activities.

Master - Information and Operational Management - University of the Punjab (2010 - 2012)

Bachelor - Commerce - University of the Punjab (2007 - 2009)

Intermediate - Commerce - Govt. MAO College Lahore (2005 - 2007)

Matric - Govt. Central Model School, Lahore (2003 - 2005)