Muhammad Abdullah

Dynamic and results-driven sales professional with proven expertise in lead generation, client relationship management, and B2B marketing. Experienced in working with real estate agents, brokers, and referral partners to drive business growth and consistently exceed sales targets. Skilled in managing client accounts, guiding clients through the referral process, and delivering tailored solutions that enhance customer satisfaction and long-term loyalty.

Adept at using CRM tools to track performance, optimize conversion strategies, and streamline communication for improved efficiency and results.

Retention Officer - Work

(2025-10 - 2026-05)

• Retained existing policyholders by proactively addressing cancellation requests, resolving policy-related concerns, and reinforcing the value of their coverage.
• Clearly explained whole life funeral expense policies, including benefits, premium structures, and long-term financial value, helping customers make informed decisions.
• Identified key reasons for customer dissatisfaction through active listening and analysis, and provided tailored retention solutions to improve customer satisfaction and loyalty.
• Built and maintained strong customer relationships through professional, empathetic, and solution-oriented communication across all interactions.
• Consistently worked towards achieving and exceeding retention, quality assurance, and performance targets by maintaining high service standards and efficiency.

Account Executive - Estaterix Technologies

(2024-10 - 2025-03)

Served as an Account Executive, managing key responsibilities including client onboarding, lead generation, and long-term relationship management to support business growth.

• Successfully onboarded new clients by developing detailed profiles, optimizing listings, and creating effective marketing materials to enhance visibility and strengthen brand presence in the market.
• Collaborated with clients to understand their business goals and assisted in generating high-quality leads through targeted marketing strategies, platform tools, and data-driven outreach.
• Utilized CRM systems and supporting software to efficiently track leads, manage client interactions, and maintain organized pipelines, ensuring timely follow-ups and improved conversion rates.
• Provided continuous support throughout the client lifecycle, ensuring a smooth onboarding experience, addressing concerns proactively, and maintaining strong engagement to foster long-term partnerships and client satisfaction.

Internal Sales Agent - Bitstorec Referral Network

(2023-09 - 2024-08)

• Generated and qualified high-quality leads within the real estate sector through targeted outreach, cold calling, and strategic digital marketing campaigns, ensuring a consistent pipeline of potential clients.
• Worked closely with real estate agents to understand client requirements, provide tailored solutions, and support the end-to-end sales process, contributing to successful deal closures.
• Consistently met and exceeded assigned sales targets by maintaining strong communication, effective follow-ups, and a customer-focused approach, resulting in improved conversion rates.
• Analyzed lead behavior and sales performance to identify opportunities for optimization, helping streamline sales processes and enhance overall efficiency and lead conversion.

Bachelor's - Computer Sciences - National University of Modern Languages (NUML) (2021 - 2025)

Intermediate - Computer Science - Saint Mary's Academy and College, Lalazar, Rawalpindi (2019 - 2021)