Muhammad Abeer Hassan

Results-driven professional with over 5 years of expertise in Customer Relationship Management, Marketing, and Business Development Strategies. Skilled in leveraging SAP/CRM software to enhance operational efficiency, compile and analyze data, and deliver actionable reports. Proven ability to resolve conflicts, foster team development, and drive customer satisfaction across diverse industries.

Recognized for consistently achieving high customer satisfaction levels and providing exceptional client support, while contributing to sustainable business growth and communication excellence.

Customer Experience Officer - K-Electric PVT Ltd.

(2023-01)

• Resolving customer billing queries and verifying documents for new connections through automation.
• Optimized customer success processes by leveraging SAP software centralizing data management and integrating and automating key business processes resulting in a 95% increase in resolution efficiency.
• Provided end-to-end support for clients, ensuring 98% satisfaction rates.

Outbound Coordinator – Warehouse Inventory - Bazaar Technologies

(2021-12 - 2023-05)

• Supervised outbound logistics operations and coordinated warehouse inventory distribution.
• Streamlined supply chain processes to minimize errors and maximize throughput.

Warehouse Inventory Specialist - Bazaar Technologies

• Oversaw inventory accuracy, stock tracking, and material management within the fulfillment facility.

Master of Business Administration - MBA - ILMA University (2023-01 - 2025-01)

Bachelor of Business Administration - BBA - ILMA University (2017-01 - 2021-01)

Intermediate - Govt Boy's Science & Law Collage (2016-01)

Matriculation - The Jinnah Academy (2014-01)