Muhammad Ahmed

A results-driven professional with expertise in B2B & B2C Supply Chain, Logistics, and E-commerce Operations. with strong ability to collaborate with cross-functional teams and 3PL partners to streamline processes and boost efficiency. Flexible, energetic, and growth-focused, I am open to new opportunities in Business Development, Supply Chain, Logistics, and related roles.

Assistant Manager Supply Chain at New Era Industries Pvt Ltd (Present)

• Managed procurement, inventory, and logistics Operations.
• Ensured timely material availability and supplier coordination.
• Handled Purchase Orders (POs) and inventory through ERP/Odoo.
• Coordinated with production and warehouse teams for smooth operations.
• Prepared inventory and supply chain reports.
• Ensured on-time delivery of materials while optimizing costs.

Assistant Manager Supply Chain at Autentico Technologies (2025)

Lead end-to-end B2B2C fulfillment operations, ensuring accurate order processing and on-time last-mile delivery. Drive SLA adherence, customer satisfaction, and complaint resolution through cross-functional collaboration with procurement, customer service, and 3PL.

• Reduced return ratio and improved delivery success rate.
• Streamlined fulfillment processes, lowering shipping costs and enhancing customer experience.

Supply Chain Executive at Rider - TPL Logistics (2022 – 2024)

Streamlined Transit operations and optimized Logistics flow for better capacity utilization. Generated and analyzed reports on linehaul and 3PL Performance. Collaboration with Network team to resolve Daraz related issues, ensuring seamless Last Mile and Return process with efficiency. Preparing comprehensive reports for Daraz, on SLA's performance, efficiency, and issue resolution.

• Designed vehicle monitoring Timeline reports, improving fleet efficiency.
• Improved FTL planning through capacity analysis and reduced line haul losses via proactive follow-ups.

Supervisor Operations at M&P Courier & Logistics (2017 – 2022)

Supervised operations for pending sections and debriefing, ensuring timely dispatch and route planning. Collaborated with cross-functional teams to resolve mid-mile, last-mile, and return process issues. Streamlined daily complaints process, enhancing SLA adherence.

• Developed and scaled the Pending Desks framework from Karachi to the full South Region.

Service Officer / CSD Officer at TCS Pvt Ltd (2013 – 2016)

Managed order pickups, route planning, and timely dispatch for mid-mile and last-mile delivery. Generated operational reports and monitored shipment statuses for customer portals. Coordinated customer queries, inbound/outbound calls, and complaint resolution. Handled cash transactions and ensured SOP compliance.

MBA in Supply Chain Management – Karachi University Business School (2024 – 2026)

Master in International Relation – Karachi University (2015 – 2017)