Muhammad Ali

Accomplished Healthcare Operations Manager and Clinical Coordinator with over 8 years of experience across wholesale pharmacy management, clinical research, and health BPO environments. Proven expert in Good Manufacturing Practices (GMP) and clinical trial workflows, with specialized skills in interpreting CES-DR and CPCOG results alongside home sleep testing intakes. Highly proficient in US healthcare CRMs, EHR systems, Advanced Excel, and Google Workspaces to drive data-driven documentation.

Strong background in executive support, combining rigorous regulatory compliance with seamless patient coordination.

Lead Coordinator at Dax/ Minerva Research Solutions (2026-01 – Present)

• Managed end-to-end patient intake pipelines by verifying health insurance prior authorizations and scheduling assessments.
• Screened patients for obstructive sleep apnea risk utilizing standardized clinical questionnaires and history reviews.
• Coordinated critical device logistics including the tracking, shipping,and sanitization of diagnostic HST equipment.
• Provided comprehensive remote technical support to guide patients through successful home device setup and troubleshooting.
• Downloaded raw diagnostic sleep data into electronic medical records while maintaining strict HIPAA data privacy compliance.

Client Relations Pharmacist at Zue PVT LTD (2025-01 – 2026-01)

• Analyzed raw neuro cognitive assessment data to accurately score and evaluate complex patient performance trends.
• Interpreted Memory Impairment Screen(MIS-D)results to identify critical patterns indicating early short-term memory deficits.
• Evaluated General Practitioner Assessment of Cognition(GPCOG)multi-source tests combining patient exams and informant interviews.
• Generated concise clinical summary reports highlighting diagnostic evidence of cognitive decline or impairment risks.
• Collaborated with multi disciplinary healthcare teams to flag high-priority cases requiring immediate physician intervention.

Customer Support Specialist at Ibex Global (2024-01 – 2025-01)

• Managed customer de-escalation effectively, maintaining high satisfaction levels for US-based clients.
• Shared product and service insights, enhancing customer experience.
• Mentored new agents, improving the team's overall performance and efficiency.
• Recognized as overall top performer for 5consecutive months with an aggregate score of 92%.

Operations Manager at Alisson Pharmaceuticals (TZ)LTD (2022-01 – 2024-01)

• Spearheaded operations across six government hospitals enhancing legislative, oversight, budgetary,and representational functions.
• Implemented standard storage conditions for inventory to bolster organizational development.
• Provided strategic support to improve legislative efficiency and administrative services.
• Managed customer care services and organizational coordination; facilitated team collaboration through regular meetings and monthly reports.

General Manager at Continental Pharma Ent LTD (2018-01 – 2021-01)

• Led financial planning and modeling to align with organizational objectives.
• Executed financial analysis for trend identification, risk assessment, and opportunity spotting.
• Prepared crucial financial statements and managed cash flow for optimal liquidity.
• Ensured accurate invoice and payroll processing, along with tax filing and compliance.

Doctor of Pharmacy in Pharmacy – Eastern Mediterranean University(EMU) (2013-01 – 2018-01)