Zaeem Qian

Results-driven healthcare and marketing professional with over 5 years of experience in clinical coordination, healthcare administration, operations management, digital marketing, and customer engagement. Currently serving as Clinical Coordinator at Shifa International Hospital, overseeing high-volume outpatient operations, patient flow, appointment scheduling, stakeholder coordination, and administrative processes. Proven ability to support senior leadership, optimize workflows, manage outreach initiatives, enhance patient experience, and drive operational efficiency within fast-paced healthcare environments.

Clinical Coordinator - Shifa International Hospital - Islamabad

(2024-06)

• Coordinate daily clinical and administrative operations to ensure efficient service delivery across outpatient services.
• Manage patient scheduling, appointment coordination, and clinic workflow for 150+ patients daily.
• Facilitate communication between consultants, nursing staff, allied healthcare professionals, and patients to ensure seamless care coordination.
• Monitor patient flow, optimize clinic operations, and support process improvement initiatives to enhance patient experience and operational efficiency.
• Coordinate consultant schedules, resource allocation, and departmental activities to maintain smooth clinic operations in a high-volume healthcare environment.
• Ensure compliance with organizational policies, service standards, and healthcare operational procedures.

Marketing Executive - Shifa International Hospital - Islamabad

(2021-03 - 2024-06)

• Executed integrated marketing campaigns to enhance brand visibility, patient engagement, and service awareness.
• Managed and updated the hospital website, ensuring accurate content, service information, and digital visibility.
• Managed digital marketing initiatives, social media platforms, and promotional activities.
• Conducted market research and competitor analysis to support strategic planning and business development initiatives.
• Planned and coordinated 50+ outreach clinics, facilitating healthcare consultations for more than 700 patients while ensuring smooth operational execution and stakeholder coordination.
• Prepared campaign performance reports and presented insights and recommendations to management.
• Supported the Chief Operating Officer (COO) in overseeing day-to-day operations, coordinating cross-departmental activities, scheduling management meetings, and maintaining operational efficiency while performing Staff Coordinator responsibilities during periods of absence.

Customer Support Executive (JazzCash) - Ibex Global - Islamabad

(2020-08 - 2021-03)

• Resolved customer inquiries and transaction-related issues while maintaining high levels of customer satisfaction.

Customer Support Executive (Careem&Easypaisa) - Abacus Consulting - Islamabad

(2019-09 - 2020-07)

• Handled customer inquiries through phone, email, and chat channels, ensuring timely issue resolution and service excellence.

Bachelor of Business Administration - BBA - Preston University (2019)