E-commerce & Brand Operations Lead - Ujaala - US, UK, Canada, and Australia
(2022-07)
Handcrafted footwear & accessories brand — Amazon, Etsy, Laam, eBay and Shopify DTC; US, UK, Canada, and Australia.
- Launched the brand on Amazon — built the catalogue, wrote optimized titles, bullets and backend search terms, produced A+ Content, and stood up introductory Sponsored Products campaigns.
- Own multi-marketplace catalogue and listing management across Shopify, Amazon, Etsy, Laam, — multi-variant SKU architecture across the full range, variation setup, listing hygiene, and ongoing optimization of copy and imagery.
- Full P&L ownership — assortment, pricing, margin, and promotional decisions made against real production cost and lead-time constraints rather than handed down.
- Plan and manage paid advertising budgets across Meta and Google on a separate USD ad account, running two distinct sets of unit economics and optimizing spend against CPA and ROAS around diaspora audiences.
- Scaled the Laam channel through listing management, merchandising, and channel coordination with the laam team.
- Own inventory planning and replenishment — aligning range plans against production capacity and lead times to avoid stockouts and overstock across channels.
- Track and report weekly and monthly KPIs — sales, conversion rate, sessions, ad efficiency, and inventory health — using Excel and channel analytics to drive optimization decisions.
- Direct creative and content production — product imagery, video, and AI-assisted asset generation — and led SEO and content work to strengthen storefront visibility and cross-channel brand consistency.
- Run competitor and market analysis to inform pricing and positioning across marketplaces and DTC.
- Manage supplier and artisan relationships to hold quality standards and production timelines.
Founding Brand & Store Manager (Freelance) - Alakh Nagri - Worldwide
(2025-09 - 2026-01)
South Asian women's & men's formal, bridal, and festive wear brand — Shopify DTC, worldwide shipping.
- Built the brand's Shopify store from the ground up — site structure, collections, and product pages spanning women's, men's, and accessories lines.
- Created and managed the full product catalogue — listings, descriptions, and merchandising across bridal, festive, and groom collections.
- Directed product photography and content direction to establish the brand's visual identity ahead of launch.
- Owned pricing and margin decisions across the collection, balancing market positioning against production costs.
E-commerce Assistant (Freelance) - Private eBay Stores
(2024-01 - 2024-03)
Freelance engagement, concurrent with Ujaala.
- Created and managed product listings across multiple eBay stores for a family-run business — listing setup, optimization, and day-to-day catalogue maintenance.
Independent E-commerce Seller - Self-Employed
(2021-01 - 2022-06)
- Built and ran an independent marketplace seller store, sourcing and selling gaming systems including PS4 consoles, controllers, and games.
- Managed end-to-end store operations — listings, pricing, inventory, fulfilment, and customer service — with full P&L responsibility.