Muhammad Asim

Dedicated Customer Service Representative with over 2 years of experience in customer support, call handling, and team leadership. Skilled in resolving customer inquiries, handling complaints professionally, processing customer requests, and delivering excellent service. Strong communication, active listening, problem-solving, and computer skills with the ability to work efficiently in fast-paced environments.

Committed to providing a positive customer experience and achieving high customer satisfaction.

Customer Support Executive - GM Enterprice - Korangi Karachi

(2025-01)

• Respond to customer inquiries through email and live chat and provide accurate information.
• Resolve customer complaints professionally and ensure high customer satisfaction.
• Process customer orders accurately and ensure timely delivery of information.
• Maintain customer records and update information in CRM systems.
• Coordinate with customers and internal teams to resolve issues effectively.
• Deliver excellent customer support and achieve daily performance targets.

Calling Agent - Soralakh Communication - Roshan Trade Centre, Bhadurabad

(2023 - 2024)

• Handled inbound and outbound customer calls.
• Assisted customers with product and service inquiries.
• Resolved customer complaints and provided effective solutions.
• Maintained accurate records of customer interactions.
• Achieved daily call targets and ensured customer satisfaction.

Social Team Leader - Hello International - Gulshan-e-Iqbal

(2021 - 2023)

• Led and supervised a team to achieve daily performance targets.
• Monitored customer interactions and ensured high service quality.
• Provided training and guidance to team members.
• Assisted in resolving escalated customer issues.
• Prepared and reported performance and quality metrics.

BS - ERP - PF-KIET University (2022)

Commerce (Intermediate) - Islamia Govt College (2019 - 2021)