Muhammad Ather

Business System Analyst with strong technical expertise in requirement analysis, BPMN, SQL, and BI tools. Experienced in aligning business needs with technology solutions, enhancing processes, and driving cross-functional collaboration to deliver measurable results.

System Analyst at Centegy Technologies (2024-08 – Present)

• Performed Requirement Analysis, Impact assessment, and Solution Design for enterprise clients including Unilever and Colgate-Palmolive, aligning business needs with scalable system solutions.
• Conduct Impact and Gap Analysis for change requests and propose optimal solutions that are aligned with the product framework.
• Conduct walk-through sessions with clients and customer support team to validate requirements, clarify system functionalities, and ensure alignment before development.
• Prepare BRDs/FSDs (Including BPMN) for external stakeholders and technical documents for internal stakeholders (containing Database Schema, Business Logic, implementation details for System Design and BI Report).
• Perform Root-cause Analysis by collaborating with internal stakeholders and using SQL for data manipulation to resolve issues.
• Manage and track change requests via TFS, ensuring adherence to timelines and SLAs.
• Supported UAT by validating requirements and ensuring implemented solutions met business needs.
• Delivered 100+ business requirements and 30+ reporting solutions using Power BI and SQL, enhancing process efficiency. Optimized change management, improving team productivity by ~10% and completing 95% of requests within SLA.

Business Analyst at Branex Consultancy (2022-07 – 2024-08)

• Perform gap/impact analysis on existing systems to improve user experience and explore opportunities for business.
• Analyze the requirements, understand and validate the problem statement in order to avoid undesirable use of resources in preparing solutions for the client.
• Gather/Elicit requirements, document relevant information in the form of BRD/FSD/SRS, describe business processes, create user flows, write user stories and wireframes, in collaboration with project manager, design and engineering team, and external stakeholders.
• Involve, throughout the design, development, and testing processes to monitor and make sure that the team is aligned with each other and working as per the defined scope to achieve the common goal, in order to deliver quality on agreed timeline.
• Handle change management among internal and external stakeholders to assess the potential implications of change.
• Improved estimation techniques, enabling the sales team to negotiate effectively and increasing client engagement by 60%. Handled 200+ RFPs across digital transformation, ecommerce, employee management, and sports applications.

Sr. Business Development Executive at Nytrotech (Pvt.) Ltd. (2020-07 – 2022-01)

• Research and analyze platforms to find quality leads, including networking and digital research.
• Pitch services and prospects through the sales funnel.
• Involve in requirement gathering and eliciting sessions to ensure clarity of scope, leading to strong, long-term relationships building with potential and current clients.
• Performing gap analysis on existing business processes/solutions of clients to identify inefficiencies and recommend process improvements.
• Preparing Proposals, BRD, and technical documents for implementation.
• Liaising with business stakeholders, project managers, and technical teams to ensure requirements were correctly implemented.
• Participating throughout the design, development, and testing lifecycle to monitor alignment with business needs.

Bachelor of Science in Computer Science – University of Karachi (2017-01 – 2020-12)