Muhammad Aziz

Dell-certified IT Support Specialist with 1.5+ years of hands-on experience diagnosing and repairing enterprise laptops and desktops under SLA conditions. Proven track record of resolving 5+ hardware complaints daily in an onsite service center environment. Additional background in network administration and a strong technical foundation from ongoing BS Computer Science studies.

Technical Support Officer - Inbox Business Technologies – Dell Service Center

(2023-06 - 2024-09)

• Diagnosed and repaired Dell laptops and desktops onsite, replacing components including motherboards, LCDs, keyboards, and other hardware parts under strict SLA timelines.
• Resolved an average of 5 client complaints daily, consistently meeting or exceeding SLA response and resolution targets.
• Performed thorough hardware diagnostics using Dell-certified tools, minimizing device downtime and ensuring optimal performance for enterprise clients.
• Maintained accurate service records and communicated repair status clearly to clients and team leads.
• Earned Dell Client Pro Certification during tenure, validating technical expertise in Dell hardware support.

Junior Network Administrator - V-Marketing VOK Group, Karachi - Karachi

(2022-10 - 2023-01)

• Provided daily support and maintenance for company network infrastructure, ensuring high uptime and minimal disruption to operations.
• Troubleshot network connectivity issues and configured routers, switches, and other network devices.
• Assisted in implementing network security measures and supported team during network upgrade projects.
• Delivered hands-on technical assistance to end users, resolving hardware and connectivity issues promptly.

BS - Computer Science - Muhammad Ali Jinnah University (2024)

Adv. Diploma - Software Engineering - Aptech Pakistan (2022-12 - 2023-06)