Muhammad Basit

Customer service professional with experience in call center and face-to-face client handling, including payment follow-ups and customer support. Skilled in managing high-volume customer interactions, resolving issues efficiently, and maintaining service standards in fast-paced environments. Experienced in working with multinational clients from the UK, USA, and South Asia. Seeking to contribute to an airline or customer service organization in a passenger-focused role.

Customer Service Officer - Marshal Tower - Peshawar, Pakistan

(2023-10)

• Provide professional customer service through phone calls and face-to-face interactions, ensuring a positive client experience.
• Handle customer inquiries, payment follow-ups, and installment collections efficiently while maintaining a polite and helpful approach.
• Assist customers by providing accurate information, resolving concerns, and guiding them through processes in a clear and supportive manner.
• Maintain strong relationships with clients by ensuring timely follow-ups and service satisfaction.
• Coordinate with internal teams to resolve customer issues, track payment status, and ensure smooth service delivery.
• Maintain accurate records of customer interactions, payments, and documentation with strong attention to detail.
• Manage customer data entry and update records regularly to ensure accuracy and compliance.
• Support administrative and operational tasks to ensure smooth daily workflow.
• Communicate updates, delays, or issues to customers and supervisors in a timely and professional manner.
• Follow company policies, safety standards, and service procedures while maintaining confidentiality and professionalism.

Customer Service Representative - Lamprophony Call Center

(2021-02 - 2023-06)

• Provided inbound and outbound customer support services for multiple sales campaigns, delivering professional and results-driven communication.
• Handled customer interactions via calls, ensuring high-quality service, issue resolution, and customer satisfaction.
• Engaged with multinational clients from the UK, USA, and South Asia, demonstrating strong cross-cultural communication skills.
• Promoted products and services, generated leads, and supported sales conversions by understanding customer needs and offering suitable solutions.
• Managed customer inquiries, complaints, and objections effectively while maintaining a calm and professional approach.
• Maintained accurate records of customer interactions, sales activities, and follow-ups using CRM systems.
• Achieved performance targets including call handling time, customer satisfaction (CSAT), and sales KPIs.
• Collaborated with team members and supervisors to improve service quality and campaign performance.
• Followed company SOPs, compliance standards, and quality assurance guidelines in all customer interactions.
• Demonstrated adaptability in a fast-paced, target-driven environment with rotating shifts.

Cabin Crew - Shaheen Air International

(2018-07 - 2018-10)

• Ensured passenger safety, security, and wellbeing by strictly following aviation safety procedures, emergency protocols (SEP), and operational standards.
• Operated on Airbus A330-200 and A320-200, maintaining readiness to manage normal and emergency situations with calmness, confidence, and professionalism.
• Delivered exceptional inflight customer service, focusing on passenger comfort, hospitality, and a welcoming experience in a dynamic environment.
• Represented the airline with professionalism, warmth, and clear communication, creating positive passenger experiences through empathy and attentive service.
• Collaborated effectively within a multicultural cabin crew team, demonstrating teamwork, cultural awareness, adaptability, and strong interpersonal skills.
• Responded promptly to inflight incidents and passenger needs, prioritizing safety while providing calm reassurance and professional support.
• Assisted passengers with special requirements and managed challenging situations using solution-oriented problem-solving, empathy, and customer-focused service.
• Maintained high grooming and professional standards, contributing to a safe, welcoming, and customer-focused onboard experience.

Master in Arts - University Of Peshawar, Peshawar, Pakistan (2021-01 - 2025-03)

Bachelors in Arts - University Of Peshawar, Peshawar, Pakistan (2019-01 - 2021-01)